Customer service representative

We’re seeking a Customer Care Supervisor to lead our Customer Care team and Sales to ensure the highest level of service, accuracy, and operational efficiency. This position requires a strong leader with proven management experience , customer service expertise , and a solid understanding of logistics or scheduling operations .

The ideal candidate will thrive in a fast-paced environment, balancing people leadership with process excellence. You’ll oversee a team responsible for work order management, technician scheduling, post-job follow-up, and quality assurance—all while promoting team growth, accountability, and customer satisfaction.

supporting the growth and retention of J&A team members.

Key Responsibilities

• Lead, mentor, and coach Customer Care Representatives (J&As) and J&A USA Leads to achieve departmental goals.
• Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement.
• Partner with the Training Department to enhance onboarding, process documentation, and continuing education.
• Oversee work order (WO) setup and handoff to ensure accuracy in the System.
• Manage technician scheduling, confirm availability, and coordinate preservice calls.
• Arrange and monitor travel within budget and profitability guidelines.
• Review job completion documentation, surveys, and notes for quality assurance.
• Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary.
• Verify all job documentation before the financial transition.
• Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.

Basic Qualifications

What We’re Looking For

• 2+ years of management or supervisory experience , preferably in a customer service or operations/logistics environment.
• Proven ability to lead teams , manage priorities, and deliver results in a remote setting.
• Strong interpersonal and communication skills with the ability to build trust and motivate others.
• Experience with Performance analytical & scheduling systems, or similar customer care platforms, preferred.
• Exceptional organizational skills and attention to detail.
• Demonstrated ability to think critically, problem-solve, and adapt in a dynamic environment.
• Sales experience
• English, Korean, or English Chinese speaking Must
• Excel

John Youn

E-Mail : [email protected]

C Phone: +1631-902-9812

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 80 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Referral program

Ability to Commute:

• Flushing, NY 11358 (Preferred)

Ability to Relocate:

• Flushing, NY 11358: Relocate before starting work (Preferred)

Work Location: In person