Centralized Intake Intern

Job Description

Job Description

Internship Summary:

As a Centralized Intake Intern, you'll process client requests, coordinate services, and collaborate with clinicians to ensure clients get the care they need. You’ll also assist with quality reviews, insurance verifications, and administrative tasks, all while building key skills in service coordination and client support.

Intern Responsibilities:

• Process calls and emails requesting services – engage potential client/guardian, assess for risk and need for service, obtain demographic information, verify insurance, schedule with the appropriate clinician, etc.
• Collaborate with Supervisor of Fiscal Services regarding insurance issues
• Work in partnership with various referral sources to assist with appropriate linkage of clients
• Assist clients with linkage to other community resources as needed
• Collaborate with Intake Supervisor, Director of Clinical Operations & EMR, and Clinical Supervisors regarding clinician caseloads
• Add clients to High Risk List when appropriate
• Daily check of HealtheLink alerts and icarol system for calls to Crisis Services & follow up with clinicians/psychiatric providers as necessary

• Conduct monthly Utilization Reviews and monthly Quality Assurance reviews
• Provide assistance to clinicians regarding intakes as requested
• Collaborate with Office Manager regarding administrative/office issues
• Possess a working knowledge of Credible EMR system
• Utilize Agency phone and email systems following standard customer services protocol,
  which includes answering the telephone in a timely and professional manner, directing calls
  appropriately and returning phone and email requests promptly; demonstrate excellent
  phone etiquette and customer service skills; and demonstrate knowledge of agency
  programs and services
• Maintain positive working relationships with program staff and others within the agency
• Demonstrate strong interpersonal skills during interactions with internal and external
  customers
• Models and practices sensitivity, fair treatment and acceptance of diversity in all
  interpersonal interactions
• Participates and contributes to program Quality Improvement process

Minimum Requirements:

• Currently enrolled as an undergraduate or graduate program with a focus in health and human services
• Experience working in the mental health field
• Knowledge of community resources and programs throughout WNY
• Strong computer skills
• Strong communication skills

Schedule:

• Flexible scheduling but must be able to work at the office location during work hours

This is an Unpaid Internship

Child and Family Services is an Equal Opportunity Employer:

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.