Help Desk Support
Responsibilities and Duties:
- Monitor and manage tickets raised in Availity, originating from provider offices or Availity Customer Service representatives.
- Ensure timely and accurate responses to tickets through the Availity platform.
- Initiate follow-up calls to provider offices when additional clarification or information is required.
- Develop and maintain Standard Operating Procedures (SOPs) for the consistent handling of ticket types, including a triage process for offshore restrictions.
- Create and maintain detailed reports for internal tracking and audit purposes.
- Develop tracking mechanisms to monitor ticket volume, resolution times, and response quality.
- Provide weekly reporting on ticket turnaround time, types of inquiries, trends and recurring issues from ticket data to support continuous process improvement
- Develop and implement call scripts or response templates for frequently occurring ticket scenarios, ensuring consistency and efficiency
Required Qualifications:
- Bachelor's Degree OR additional years of experience in lieu of degree
- 1-3 years of help desk experience
- Proficient with MS Office Suite (Excel, Office, Teams, etc.)
- Excellent communication skills
- Critical thinking
- Self-starter
Preferred Qualifications:
- Experience with Availity
- Experience with Predictal
ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.
Recommended Jobs
Customer Experience Specialist, Gallery
What To Expect As a Tesla Advisor, you are at the forefront of our mission to accelerate the world's transition to sustainable energy. Your role is essential in consistently delivering an educatio…
Data Scientist
The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations …
Senior Backend Engineer
Our mission on the Advertising Product & Technology team is to build a next generation advertising platform that aligns with our unique value proposition for audio and video. We work to scale the use…
Au Pair
Looking for a strong guy to help organize large home, move heavy boxes, help sort and transport items to donate or sell, and possibly handle logistics for listing and selling items. Also would like he…
Sales Coordinator
About Us: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work e…
Data Analyst Intern
About Syntax Data Syntax LLC is a financial data and technology company that codifies business models into a relational system we call Affinity Data™. Syntax operates through three segments: Affinit…
Chef Manager
Position Title: Chef Manager Reports To: Salary: $65,000 to $75,000 Other Forms of Compensation: Sign on Bonus Our Passion is Food! At Bon Appetit Management Company we are comm…
Interop Engineer
Job Title: Interop Engineer Location: Remote Key skill FHIR, InterOp, FHIR, Data Background, PostgreSQL What is in it for you? We are seeking a skilled Sr. InterOp Engineer FHIR…
Customer Success Executive (York, PA)
About Us Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing dee…
Software Engineer, Fintech
Ambrook's mission is to help family-run American businesses become more profitable and resilient. From record-breaking droughts to rising input costs and unpredictable markets, operators across …