Lead Desktop Technician

Description

The client needs a Lead Desktop support tech to support their NYC office. That office has their Executive Suite so they need to be incredibly polished and professional in addition to having a high level of technical expertise. This person will be the highest level of escalation for this office so they need a deep understanding of PCs and operating systems. Their executive committee is in NYC, this office supports 3500 users in NA / canada, but they will be responsible for highest level escalation for around 35 ppl in that office.

Technical Support & Escalation:

o Serve as the highest point of technical escalation for complex and challenging desktop, hardware, software, and application issues.

o Perform hands-on, expert-level troubleshooting and problem-solving for all aspects of end-user technology.

o Oversee the entire lifecycle of support tickets, from initial logging to final resolution, ensuring adherence to all SLAs and KPIs.

o Maintain and develop the team's technical knowledge base, creating new documentation and updating existing procedures.

o Define and own the White Glove service for C-Suite executives

Skills

Troubleshooting, Desktop, Hardware, Active directory, Windows, Office 365

Top Skills Details

Troubleshooting,Desktop,Hardware,Active directory,Windows,Office 365

Additional Skills & Qualifications

Technical Expertise (Essential):

o Extensive, hands-on experience with Microsoft Windows and macOS operating systems in an enterprise environment.

o Deep knowledge of Active Directory, Group Policy, and Azure AD for user and device management.

o Expertise in troubleshooting and managing the Google suite and Microsoft 365 services including but not limited to Intune and Autopilot deployments.

o Proficiency in hardware troubleshooting and support for desktops, laptops, peripherals, and mobile devices.

o Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and wireless technologies.

o Experience with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.

o Experience in scripting or automation (Powershell, Python, etc) for asset tracking or support efficiency

Excellent communication, collaboration, and leadership skills.

● Excellent and high level of technical expertise

● Strong analytical and problem-solving skills, with a methodical and logical approach.

● Ability to work effectively with cross-functional teams and influence stakeholders.

● High levels of energy, conscientiousness, rapport building, resiliency, inventiveness, and curiosity.

● 15+ years of experience in EUC support , with a strong focus on EUC experience.

● 5+ years of experience in a leadership role, managing and mentoring teams.

● Functional and technical strategic thought leadership.

● Strong project management skills, with experience in leading complex transformation projects.

● Excellent communication and stakeholder management skills, with the ability to bridge the gap between business and IT.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.