Japanese Bilingual IT Technical Support - NYC, New York-12388

Job Title: Japanese Bilingual IT Technical Support
Location: Midtown, NY

Seeking a skilled and customer-focused IT Technical Support Specialist with a strong emphasis on troubleshooting and Japanese-English bilingual communication. In this role, you will diagnose and resolve technical issues across hardware, software, and network systems while supporting both English-speaking and Japanese-speaking users. Your ability to think critically, communicate clearly, and resolve problems efficiently will be key to ensuring smooth IT operations and user satisfaction.

Key Responsibilities
• Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and network connectivity
• Diagnose and resolve software and hardware problems across Windows, macOS, and common enterprise applications
• Communicate effectively with both English-speaking and Japanese-speaking users, translating technical concepts as needed
• Escalate complex issues to senior IT staff or vendors, ensuring timely resolution
• Maintain accurate documentation of issues, solutions, and user interactions in the helpdesk system
• Assist with system updates, patches, and routine maintenance tasks
• Support onboarding/offboarding processes including device setup and account provisioning
• Collaborate with cross-functional teams to improve IT support processes and user experience

Qualifications
• Minimum 2 years of hands-on IT support experience, with a strong focus on troubleshooting
• Business-level proficiency in both Japanese and English (spoken and written)
• Proficiency in diagnosing and resolving issues in Windows and/or macOS environments
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) are a plus