Master Veterans Affairs Benefits Advisor

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position is contingent on contract award.

This position will support the Veterans Administration (VA) and its interagency partners at the Department of Defense (DoD) with the Transition Assistance Program (TAP) program. The person in this position will represent International SOS Government Medical Services, Inc. and provide services outlined below: 

International SOS Government Medical Services, Inc. is looking for an individual who is an experienced Benefits Advisor to provide transition assistance, information, training, counseling, and services to eligible Service members. 

Key Responsibilities:

• Executes staffing, event management and logistics activities at assigned installation. 
• Ensures integrated and proactive communications, quality management and risk management practices.
• Ensure operational deployment activities for staff at assigned installation.
• Provide travel management activities for staff at assigned installation.
• Develop coverage model for assigned installation.
• Schedule field staff training at assigned installation.
• Execute order review and inventory management activities at assigned installation.
• Participate in weekly leadership teleconferences/virtual meetings.
• Lead weekly Site Lead meetings with staff and other installation points of contact.
• Inform installation staff about new policies, procedures and operational guidance.
• Execute quality management activities at assigned installation.
• Deliver onsite activities and execute post-event data collection activities.
• Deliver new employee training to prepare new program members for delivering the approved curriculum. 
• Conduct transition activities in support of the VA.
• Provide transition support. 
• Conducting standardized VA Benefits and Services Briefings. 
• Perform one-on-one engagements. 
• Provide pre-separation counseling support. 
• Conduct military life cycle (MLC) events, Capstone events, and warm-handover support. 
• Provide leadership and subject matter expertise in management and technical areas such as training, logistics, policy, data management, and program controls.
• Conduct training to other Benefits Advisors using knowledge of concepts, practices, and procedures consistent with adult learning theory.
• Serve as a Master instructor delivering established curriculum, training tools, and ensuring course content and delivery methods follow established training objectives.
• Identify possible course material revisions based on instructor and participant feedback or suggestions. 
• Executing non-event Activities at assigned installation.
• Execute Quality Management Activities at assigned installation and across the program.
• Deliver onsite activities and execute post-event data collection activities.
• Travel may be included.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Basic Requirements/Certifications:

• Possess understanding of VA benefits programs.
• Have knowledge of the military experience working with military clients.
• Understand and apply adult learning theories.
• Have understanding of transitioning service member populations.
• Have experience using Microsoft Office Suite of tools.
• Possess strong customer management and support skills.
• Have experience delivering interactive workshops and training in live audiences.
• Possess understanding of current veteran issues and challenges pre- and post-transition.

Education Required:

• Bachelor's Degree or 5-7 years equivalent work/military experience.

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Other Special

Qualifications

• Must be able to read, write, and speak English to effectively communicate.
• US Citizen or Permanent Resident Card is required.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.