Team Lead

Join Our Family: Team Lead at The Nest Williamsburg!

The Nest Williamsburg, Brooklyn is more than just a fast-casual restaurant—we are a welcoming space where community, hospitality, and exceptional food come together. We welcome each guest into our "Home" like friends, taking pride in every detail from our food and drinks to our warm service. We're looking for an energetic, positive, and reliable individual to join our growing family as a Team Lead.

• Compensation: Hourly rate of $22.00 - $25.00 per hour, plus tips

• Schedule: Flexible shifts (mornings, afternoons, evenings, weekends)

• Benefits & Perks :

  • Health Insurance

  • Paid Time Off (PTO)

  • Commuter Benefits

  • Dining Discounts

  • Training and growth opportunities

  • A positive, supportive work environment

The Team Lead supports Operations Management by overseeing daily operations, ensuring excellent guest experiences, and maintaining operational standards. You will be a key leader on the floor, ensuring smooth, efficient, and safe operations during your shifts.

• Lead shifts to maintain smooth operations, delegate tasks, and ensure consistent food quality and service.

• Open or close the restaurant following company procedures, including securing the facility and balancing daily sales.

• Monitor all areas (dining, kitchen, service) to ensure cleanliness, organization, and adherence to safety/sanitation standards.

• Work as a team to create a seamless guest experience.

• Enforce company policies and health/safety regulations, completing all required checklists (opening, closing, cleaning, logs, etc.).

• Demonstrate and model outstanding guest service and genuine hospitality at all times.

• Welcome and engage guests, taking orders using our POS system (Toast experience is a plus, training provided).

• Make beverages with care and efficiency.

• Handle guest inquiries, feedback, and complaints professionally to ensure satisfaction and retention.

• Manage cash handling procedures, including counting cash drawers, preparing deposits, and securing funds in the safe.

• Maintain accountability for all cash transactions and promptly report any discrepancies to management.

We value the right attitude over extensive experience—we'll train the right person!

• Friendly, approachable, and guest-focused personality (Customer Service Orientation)

• Ability to multitask in a fast-paced environment

• Strong communication and teamwork skills (Collaboration)

• Punctual, dependable, and professional (Positive Attitude)

• Attention to Detail and Time Management

• Strong Problem Solving and Adaptability skills

• Barista & bartending knowledge is helpful.

• Previous restaurant, café, or hospitality experience is a plus, but not required.

Submit your resume and a quick note about why you’d be a great fit for The Nest. We can’t wait to meet you!

The Nest Williamsburg LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.