Maitre D

This is not a traditional Maître D’ position. The role sits at the heart of a unique ecosystem where hospitality, design, and retail converge. Born out of Roman and Williams’ vision for La Mercerie, the restaurant is more than a dining destination, it is an immersive cultural experience where French gastronomy meets crafted interiors, artisanal objects, and a discerning creative clientele. The Maître D’ will embody the soul of this space: orchestrating the dining room with elegance, working seamlessly with retail and culinary teams, and ensuring that every guest encounters a world where hospitality and artistry are inseparable.

The Maître D’ is the face of hospitality and the steward of the guest journey. Equal parts gracious host, floor leader, and operational manager, you will guide the rhythm of service while collaborating across departments to uphold the holistic vision of La Mercerie. With a refined presence in the dining room and strong administrative discipline behind the scenes, you will lead the service team to deliver experiences that are both elegant and deeply personal, reflecting not just the standards of fine dining, but the distinctive character of Roman and Williams.

Key Responsibilities

• Welcome, engage, and seat guests with warmth, discretion, and refinement, ensuring that every interaction reflects the spirit of La Mercerie.

• Direct the flow of service, pacing, and atmosphere, collaborating with culinary, beverage, and retail teams to maintain harmony across the space.

• Recruit, train, and mentor front-of-house staff, instilling service traditions rooted in French dining, old-school hospitality, and the artistry of the brand.

• Partner with the retail and merchandising teams at Roman and Williams Guild to ensure service integrates seamlessly with the retail environment and reflects the shared ethos of craftsmanship and design.

• Cultivate personal connections with a clientele drawn from the worlds of art, fashion, and culture, ensuring their experiences are memorable and tailored.

• Oversee reservations, seating charts, payroll, scheduling, and cost controls while upholding the highest standards of efficiency and grace.

• Safeguard the physical and sensory experience of the dining room, from artisan-crafted tableware to music, lighting, and service cadence.

• Handle guest concerns with diplomacy and professionalism, turning challenges into opportunities for loyalty.

• Model poise, warmth, and artistry, fostering a team culture where hospitality is treated as both craft and calling.

Preferred Qualifications

• Bachelor’s degree in Hospitality or equivalent fine dining management experience.

• 6–8 years of leadership in fine dining or luxury hospitality, with experience in design-driven environments strongly preferred.

• Mastery of classic service standards, French dining traditions, and contemporary refinements.

• Demonstrated ability to inspire and elevate service teams in high-profile, high-volume settings.

• Proficiency with reservation systems, POS platforms, and guest management tools.

• Strong operational and financial acumen, with experience managing labor and service costs.

• Professional presence and communication skills that reflect discretion and refinement.

• A passion for design, gastronomy, and the blending of retail and hospitality into a singular guest experience.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1495972

Restaurant Associates

Michael Abbey

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