VP - Google CX Practice Lead

About the job VP - Google CX Practice Lead

Google Practice Lead Customer Experience will drive our client's Google CES practice, acting as the key executive for client engagement, strategic partner initiatives, governance, and GTM execution. This leader will leverage internal and Google's collective capabilities in data, analytics, and AI to position the practice for accelerated growth and market leadership, delivering measurable impact for enterprise clients.

Key Responsibilities

• Serve as the primary executive lead for client discussions, shaping transformational customer experience solutions leveraging Google and our client's capabilities.
• Build and deepen relationships with Google and our client's partner team, setting governance models and driving joint delivery milestones.
• Develop and execute GTM strategies around marketing, positioning, demand generation, and account pursuits, targeting enterprise clients in key verticals.
• Oversee the delivery of data-driven, AI-enabled CX solutions, ensuring operational excellence and real-world value realization for clients across industries such as insurance, banking, healthcare, and retail.
• Act as executive sponsor for Google partnership programs, representing our client at industry events, roundtables, and executive briefings.
• Shape and manage governance structures with both internal and partner teams to ensure compliance, innovation, and strategic alignment.
• Foster an agile, collaborative culture bridging sales, digital, analytics, data engineering, and customer experience teams internally and with Google.
• Drive revenue growth by identifying new opportunities, expanding footprint within existing clients, and closing large, transformative deals aligned to our client's $2B growth ambition.

Candidate Profile

• 15+ years proven success in executive client leadership, large-scale digital transformation, and customer experience solutions preferably in data/AI consulting, enterprise CX, or technology partnership roles.
• Exceptional executive presence, business acumen, and C-suite relationship management abilities.
• Strong understanding of Google Cloud/customer experience platforms, digital transformation, data management, and AI solutions.
• Track record of commercial success growing large programs with high-margin analytics, technology-enabled, or data-driven offerings.
• Experience structuring and running complex governance with cross-functional, multi-organizational teams.
• Outstanding communication, strategic problem solving, and influencing skills; proven ability to inspire teams and clients toward shared outcomes.
• US-based, able to travel nationally for client and partner engagements.