Guest Service Coordinator

Position Overview

Ensure a consistent memorable customer shopping experience by providing the highest level of service to guests and support the sales team as well as other back of house partners.

Essential Duties & Responsibilities

• Assist in all guest service areas as called upon – Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.
• Responsible for creating an “ultimate experience” for every guest by providing exceptional customer service and supporting front and certain back of house functions.
• Greet every client and assist them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers and charge sends from other stores as needed. Partner with Operations Associates when necessary to follow up on costumer sends/deliveries, transfers and new product receipt.
• Prepare store for opening and closing, including: filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
• Assist in processing sales transactions. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.
• Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.
• Provide assistance on the floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct all phone calls and questions to appropriate areas of store.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.

Experience, Skills & Knowledge

• Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment
• Detail oriented, customer service oriented and highly organized
• Strong time management skills and ability to multi-task
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
• Collaborative team player willing to partner with and support all departments
• Strong communication and interpersonal skills

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.