International Freight Forwarding Agent

Location: Buffalo, NY, US, 14202 Req ID: 40138 Segment: Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of R ail, O cean, A ir, and R oad services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

Purpose Statement

ROAR Logistics is looking for a dedicated and detail-oriented Import Air Freight specialist to join our team. In this role, you will manage the arrival process of international air cargo, ensuring compliance with CBP regulations, timely customs clearance, and final delivery. Key tasks include coordinating with airlines and truckers, preparing Customs entries, and providing timely delivery.

Key Accountabilities and Outcomes

• Logistics Coordination: Monitor pre-alerts, and coordinate with airlines, freight forwarders, and CFS (Container Freight Stations) for arrival and cargo availability.
• Customs Clearance & Delivery: Ensure timely Customs clearance and arrange local trucking companies for final delivery.
• Communication: Act as the primary contact for customers, providing shipment updates (tracking and tracing) and resolving discrepancies.

Knowledge, Skills, and Experience

• Experience: 1-3 years of freight forwarding experience, particularly in air imports.
• Education: High School Diploma required, bachelor’s degree preferred
• Knowledge: Strong understanding of U.S. import customs regulations, recent and ongoing tariff changes, incoterms, and air freight processes.
• Skills:

o High attention to detail to ensure timely processing of pre-alerts and arrival notices, to verify accuracy of documentation and to confirm Customs entries are fully compliant.
o Excellent communication skills.
o Proficiency in industry software (CargoWise) a plus
o CCS, LCB or other industry certification(s) preferred but not required.

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$50,235.00 - $67,965.00

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at [email protected] if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

• Competitive compensation
• Health & financial benefits
• Paid time off
• Parental leave
• Family planning support
• Flexible work policy
• Associate resource groups
• Volunteering & community impact opportunities
• Holiday gatherings
• In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s—Infinite Possibilities. One Family.