Product Manager (All Levels)

About Knot

Knot’s mission is to empower consumers and businesses alike with connected merchant and banking experiences. Knot is like “Plaid for merchant connectivity.” We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday. Our flagship CardSwitcher product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. Netflix or PayPal), while newer products like TransactionLink support the retrieval of item-level transaction data. We are building many new products on top of our novel merchant connectivity platform and we hope you choose to come build them with us!

Founded in 2021, Knot was founded by two brothers and Thiel Fellows - Rory and Kieran O’Reilly - and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like American Express, Current, BILT, Step, and more choose to embed Knot’s SDK in their apps to power best-in-class experiences for their customers.

Knot is proudly backed by a select group of investors, including Nava Ventures, 8VC, American Express, Plaid, and co-founders & CEOs of prominent companies like Twitter, Warby Parker, Allbirds, Casper, Intercom, Deel, Italic, DraftKings, and many more.

Working at Knot

We’re a world-class team hailing from all over the globe with the vast majority of the company in engineering roles. We are looking to further solidify our presence in NYC to be at the heart of the financial services ecosystem.

Our team is relentlessly focused on building for our customers and every member of the financial services ecosystem. We take our work seriously and have fun while doing it. Both are equally important.

What you’ll do

• Own and deliver on Knot’s core merchant connectivity platform encompassing hundreds of online merchant integrations that write and read data from merchant accounts.

• Deeply understand business and product needs to strategically prioritize the feature development and maintenance of existing merchant integrations, as well as brand new integrations.

• Dive into the complex & varied operational challenges of scaling the platform, identifying inefficiencies and developing automated solutions to increase the velocity of feature development.

• Collaborate and partner with nearly every team at Knot across product, engineering, GTM, and cofounders to jointly shape successful product plans.

• Set the pace for the team and everyone around you.

What you’ll need to get the job done

• Experience: 2-8 years of experience working at a startup.

• Intellectual firepower: you are exceptionally smart — able to rapidly process complex information, connect dots across systems, and make high-quality decisions without paralysis.

• Resilience under pressure: you don’t panic when things get hard. You keep a cool head, solve problems creatively, and thrive when the stakes are high and the path is unclear.

• In-the-weeds execution: you live in the details. You obsess over edge cases, customer impact, and operational realities — not just pretty strategy decks. You’re the first to notice when something seems off or smells wrong.

• Relentless drive: you operate with a maniacal intensity. You move fast, persist through setbacks, and don't slow down at the first (or tenth) obstacle. Grit, persistence, and raw tenacity are your default gears.

• Sharp judgment: you have elite product sense and strong instincts about what matters, what doesn't, and where tradeoffs are worth making. You trust your gut and validate it with data.

• Technical fluency: you have some technical background (e.g. engineering, computer science, etc.) that allows you to deeply understand complex systems, collaborate with engineers, and spot technical risk early.

What we offer

• 5 days/week working on interesting and challenging problems alongside your team in our beautiful NYC office in the heart of Flatiron

• Competitive base salary (commensurate to your experience) + generous early employee equity + benefits

• 100% medical, dental, and vision insurance coverage for you and your dependents (U.S.)

• Unlimited PTO

• Parental leave