Program Associate

Key Details

• Title: Program Associate
• Target Start Date: July 1, 2026
• Salary: $50,000
• FLSA Status: Non-Exempt
• Job Status: Full-Time
• Managerial Position: No
• Reports to: Director of Programming & Performance
• Primary Location: either Albany, NY or Saratoga Springs, NY

What We Do
Mediation Matters is a 501(c)3 nonprofit organization serving New York State’s Capital Region, helping people find common ground in a divided world. We work every day with neighbors, families, and communities who are already in conflict; we see what helps de-escalate it and what makes things worse.

We believe that conflict doesn’t have to divide us and that it can actually make us stronger. We create spaces where people can talk, listen, and understand one another again. It’s about turning moments of tension into opportunities for growth, and helping communities rediscover the power of solving problems together.

We help translate moments of conflict into opportunities for repair – because conversation, not confrontation, is what moves us forward.

What This Role Is About
The Program Associate delivers Mediation Matters’ core services, including mediation, restorative practices, and other conflict resolution services. In this role, you’ll work directly with clients, volunteers, and community partners to help people navigate conflict and find constructive paths forward. You’ll manage cases from start to finish, support volunteer mediators, and help ensure our services are accessible, organized, and high-quality.

What You’ll Do

Manage Cases & Deliver Services

• Conduct intakes, schedule services, and manage case files from start to finish
• Maintain accurate case data in Case Load Manager
• Facilitate mediations and restorative processes as needed
• Support volunteer mediators by staffing or tech hosting sessions
• Review case files to ensure they are complete and accurate

Build Relationships & Support Outreach

• Maintain strong working relationships with referral partners, court personnel, and volunteers
• Follow up with clients and referral sources in a timely and professional way
• Help create and maintain outreach materials (flyers, infographics, etc.)
• Participate in outreach and community engagement efforts

Support Volunteers

• Help schedule and coordinate volunteer mediators
• Monitor court calendars and provide updates to mediators when deviations from regular court appearances occur
• Participate in debriefs and support volunteers in their development
• Assist in identifying training or support needs for volunteers

Track Data & Maintain Quality

• Keep case records accurate, up-to-date, and well-organized
• Support reporting and file review processes
• Flag patterns, gaps, or issues for team review

Remain Flexible

• Travel within Mediation Matters’ six-county service area as needed
• Work occasional evenings or weekends to support programs and events
• Work both in-office and in community-based settings, depending on program needs

Support the Mission

• Participate in team and all-staff meetings
• Help lead occasional trainings for staff and volunteers
• Support MM’s anti-racism work and hold yourself and others accountable to it

What We’re Looking For

• Strong interpersonal skills and the ability to work with people in conflict
• Excellent organization, time management, and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills (written and verbal)
• Comfort using Microsoft Office and Google Workspace
• Commitment to anti-racism and working with people from all backgrounds
• Willingness to learn, grow, and try new approaches

How to Apply

Please send your resume and a cover letter outlining your interest and qualifications to [email protected]. Application review will begin immediately and continue until the position is filled.

Studies show that people from underrepresented groups often only apply to jobs if they meet 100% of the qualifications. If that resonates with you, Mediation Matters encourages you to break that statistic and apply!

Pay: $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Albany, NY 12206