Director of Services - Housekeeping

Description

Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping and Guest Care departments. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, is trained to meet standards. Empower Housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.

RESPONSIBILITIES: Manage departments within budget. Accurately forecast expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed. Manage people according to Concord values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees; ensure OSHA requirements are met. Use ongoing safety plan to minimize workers’ compensation claims. Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels. Submit work orders to the maintenance department on a timely basis and follow-up to ensure completion. Justify requests for capital projects using ROI. Manage security procedures such as key control and lost and found. Monitors payroll hours and reports. Assures property operation meets internal audit standards. Coordinate with General Manager and Chief Engineer in the repair and maintenance program as related to guest rooms and public areas. Demonstrate positive leadership, which inspires employees to meet and exceed standards. Maintain neat and organized work areas. Maintain inventory of guestrooms and housekeeping supplies including month-end inventories. Promote employee empowerment. Report all unsafe conditions immediately. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Concord Company policies and procedures. Attends as well as schedules and conducts departmental meetings. Completes reports (i.e., forecasts, annual budgets, action plans, etc.). Coordinates all the needs of the Housekeeping department. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Inspect property guest rooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained. Purchase all basic cleaning supplies, linen, and equipment. Conduct performance appraisals. Maintain lost and found. Coordinate training for new associates. Perform in the capacity of any person supervised to include cross-training. Performs all other duties as assigned by supervisor. Inspect rooms for VIP arrivals. salary $65k to $72k per annum, with bonus opportunities based on solid results.

Equal Opportunity Employer

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