Tiffany & Co. Assistant, High Jewelry - The Landmark, NYC
- Proactively assist with all client appointments and communications, embodying the brand's commitment to personalized service.
- Efficiently process high-value transactions, ensuring accuracy and discretion on behalf of the Team Manager, Private Client in collaboration with Operations Leaders.
- Provide expert aftersales care and manage special order requests, catering to the unique needs of High Jewelry clients.
- Create digital High Jewelry Client portfolios.
- Strategically partner with the store network and operations teams to secure and prepare merchandise for High Jewelry presentations and transactions.
- Act as the primary point of contact for all incoming client requests directed to the Team Manager, Private Client, managing them with precision and timeliness.
- Prioritize and meticulously manage the delivery and shipment of High Jewelry pieces, ensuring secure and timely arrival for clients.
- Consistently ensure a flawless and cohesive client experience across all communication channels and interactions.
- Support client gifting initiatives and coordinate follow-ups for exclusive client events and activations.
- Accurately record and maintain detailed client profiles within Brilliance and Salesforce, leveraging data to enhance client understanding and service.
- Always maintain discretion and confidentiality while working with high net worth & VIP clientele.
- Act as a High Jewelry Ambassador on the Masterpieces Floor as needed.
- Possess a profound understanding of luxury client service, demonstrating a strong sense of urgency in addressing client needs and adept problem-solving abilities.
- Exhibit strong written and verbal communication skills, fostering interpersonal relationships with clients and colleagues.
- Exceptional attention to detail, with an organized approach to managing sensitive client information and transactions.
- Thrive in a dynamic environment, demonstrating the ability to quickly learn new processes and adapt to evolving client demands.
- Highly organized with the ability to effectively multitask, prioritize client requests, and manage an independent workload.
- Resourceful and capable of thinking creatively to resolve complex client challenges, delivering innovative solutions.
- 2-3 years of proven retail experience, ideally within the luxury Watches & Fine Jewelry sector.
- Strong familiarity with Salesforce is highly preferred.
- Flexible schedule with the ability to work overtime as needed to meet business and client demands.
- Demonstrated passion for and in-depth knowledge of luxury brands and high jewelry products.
- Fluent in English (written and verbal). Bilingual or multi-lingual capabilities are strongly preferred, reflecting our diverse client base.
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