Program Manager, Capacity Building

Program Manager, Capacity Building

• DEPARTMENT OF BUSINESS SERV.

Posted On: 05/19/2026

• Full-Time

Location

MANHATTAN

• No Exam Required

Department

Neighborhood Development

Salary Range:

62868 – 97593

Save

Job Description

**This position is funded in whole or in part through a grant. Continued employment is contingent upon the ongoing availability of grant funds. Employment beyond the grant period is not guaranteed. In addition, the duties and responsibilities of this position may be adjusted to align with changes in the scope, objectives, or requirements of the funded program.**


Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.


Division Description: New York City is a leader in building and supporting neighborhood commercial districts that thrive and innovate. SBS’s Neighborhood Development Division (NDD) assists in the creation and support of community-based development organizations (CBDOs) that advance the growth of commercial districts across the five boroughs. We work with CBDOs to build vibrant neighborhoods where New Yorkers can shop, work, and live by:

• Working with community partners to identify commercial district needs and plan targeted, customized solutions
• Offering training, tools, and one-on-one assistance to build the capacity of local community-based organizations
• Administering grant programs to revitalize, strengthen, and support commercial districts
• Supporting and overseeing the largest network of Business Improvement Districts (BIDs) in the country

The Neighborhood Development Division (NDD) is seeking a Program Manager/ Program Manager Associate of Capacity Building. The Program Manager/ Program Manager Associate will report to the Director of the Capacity Building Team and will, under supervision but with some latitude for independent judgement, be responsible for working on a broad suite of Avenue NYC organizational development programs and cohort-based capacity building initiatives directed toward CBDOs in LMI communities. Such programs include Neighborhood Leadership, Nonprofit Legal Assistance, Community Engagement Strategies, Nonprofit Management Workshops, Digital Storytelling, and our various cohort- based learning communities. Through a tailored suite of programs each year, we aim to build a network of strong community organizations and a pipeline of talent of leaders prepared with commercial revitalization expertise and place management experience within New York City neighborhoods.


Responsibilities:

• The Program Manager/ Program Manager Associate will oversee numerous Avenue NYC organizational development programs and cohort-based capacity building initiatives through the planning, outreach, implementation and evaluation phases of each program;

• The Program Manager/ Program Manager Associate will be expected to assist with cross-functional programs including but not limited to Avenue NYC Organizational Development grant program oversight, capacity building initiatives in partnership with other NDD teams, and special projects as assigned.

• Manage the day-to-day operation of assigned Avenue NYC capacity building and organizational development programs, including managing annual outreach and recruitment efforts, developing and implementing a curriculum of virtual and in-person professional development trainings, and managing all related program administration, scheduling, event planning, and coordination;

• Lead communications efforts around managed programs including website updates, development of social media content, and newsletter items;

• Assist the Director and team with the on-going supervision of external nonprofit partners and their project outcomes including maintaining regular communication, timely reporting, and program design to ensure successful project completion;

• Provide support to the various programs’ alumni networks, including coordinating alumni events, mentoring, communication via online networks, and on-going professional development support;

• Develop and deliver effective visual presentations, briefings, and other written / verbal materials to strategically communicate key program objectives, findings, and recommendations to NDD and SBS senior staff, and other external stakeholders;

• Develop, refine and analyze program goals, metrics, and outcomes;

• Support additional Capacity Building portfolio programs as needed through program development, vendor management, program implementation and evaluation;

• Serve as a responsive and insightful representative of SBS at BID Board of Directors meetings and public events; and

• Other tasks as assigned.

REQUIREMENTS:


Program Manager Associate: 1 - 2 years of full-time, relevant experience in program management, capacity building initiatives, nonprofit partnerships, or community development programs.


Program Manager: 3+ years of full-time, relevant experience in program management, capacity building initiatives, nonprofit partnerships, or community development programs.


All Applicants: Go to search for Job ID #: 773511


Current SBS Employees: Please email your resume and cover letter including the following subject line:Program Manager, Capacity Building and send to [email protected]


Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.


If you do not have access to email, mail your cover letter & resume to:


NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006


This position may be eligible for remote work up to two days per week, in accordance with the Remote Work Pilot Program established between the City and DC37; however, note that per this program, employees may be required to report to the workplace in person if operational needs warrant.


COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

- One to two years of full-time professional experience in one or more of the following fields: urban planning, economic development, nonprofit management, public administration, business administration, public policy, place management, design thinking, or community organizing. - Demonstrated experience in program design, development, implementation, and nonprofit management - Ability to coordinate and manage multiple program components and provide timely and clear direction to program participants in various locations across New York City - Excellent research, writing, meeting facilitation and public speaking skills -Confidence with hosting, facilitating, and coordinating engaging community trainings and presentations - Ability to organize and drive projects to timely completion, through coalition and consensus building - Knowledge of New York City government and community development issues - Knowledge of successful community organizing and change management techniques and best practices - Capacity to thrive in a fast-paced environment and complete tasks in a proactive and timely manner - Proficiency in Microsoft Office tools, including Excel and PowerPoint, experience working with Smartsheets a plus - Proficiency in Adobe Creative Suite applications/graphic design a plus and - Bi-lingual/foreign language skills a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Save

Job ID

778058

Posted until

06/17/2026

Title code

56058

Civil service title

COMMUNITY COORDINATOR

Title classification

Non-Competitive-5

Business title

Program Manager, Capacity Building

• Experience Level:

  Experienced (Non-Manager)

Job level

00

Number of positions

1

Work location

1 Liberty Plaza NYC

• Category:

  Constituent Services & Community Programs

Program Manager, Capacity Building