Director product management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview
The Director of Product Management for Cardholder Services (CHS) will lead a team of product managers focused on developing, scaling, and commercializing Mastercard’s optional benefit offerings across North America. This role is pivotal in driving strategic roadmap execution, optimizing product performance, and ensuring CHS offerings deliver differentiated value to issuers and cardholders.


Key Responsibilities
Strategic Roadmap & Product Leadership

• Own and evolve the strategic roadmap for CHS benefits for North America including airport services (lounge, fast track etc.), concierge, global data roaming, and digital benefits presentment platforms
• Translate issuer feedback and consumer trends into actionable product strategies that drive customer engagement, and revenue acceleration.
• Lead cross-functional planning to ensure alignment across product, program management, finance, and global teams
• Partner with core product teams to develop and implement monetization strategies for core benefits

Team Management & Development

• Manage and mentor a team of product managers, fostering a culture of ownership, innovation, and accountability.
• Oversee day to day product management, operations, and partnership with global functions

Commercialisation & Revenue Delivery

• Partner with finance, billing functions, and program management to manage purchase orders, revenue tracking, and forecasting.
• Support the commercialisation of CHS benefits, ensuring clear value propositions and issuer engagement strategies.

Operational Excellence

• Drive process improvements in reporting, and vendor management to ensure scalable and efficient product operations.
• Lead initiatives to automate reporting workflows for both internal and external purposes

Stakeholder Engagement

• Collaborate with regional and global teams to ensure CHS offerings are positioned effectively across the region
• Represent CHS in issuer conversations, internal forums, and strategic planning sessions to advocate for product enhancements and market fit

Qualifications

• Bachelor’s degree or higher in Business, Finance, or related field
• 8+ years in product management, with at least 3 years in a leadership role within financial services, prior people leadership experience is required
• Proven experience managing and scaling complex product portfolios and cross-functional teams.
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with CHS domains such as travel & lifestyle benefits, and digital presentment platforms.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

New York City, New York: $178,000 - $284,000 USD