Store strategy manager

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

As Store Transformation Strategy Manager, you'll be responsible for shaping the next generation of our physical store experience, envisioning new models that elevate advice, empower specialists, and create more flexible, future-ready spaces. This role sets the strategic direction for how our stores evolve, ensuring we stay ahead of customer expectations and industry trends. It offers high visibility with senior leadership and significant influence on enterprise decisions.

The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.

Depth & Scope:

• Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business

• May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve

• Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations

• Influences all levels of management and works with business lines to advocate for adoption of changes identified

• Develops program roadmap to enable delivery of iterative business enhancements and innovation program components

• Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate

• Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them

• Develops program governance and required reporting, monitors and controls program management plans

• Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues

• Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly

• Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner

• Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners

• Identifies program risks and develops mitigation plans, monitors and controls project risks

• Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program

• Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved

• Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones

Education & Experience:

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics

• 5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management

• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams

• Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management

• Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker

• Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs

• Highly proficient in Microsoft Excel and PowerPoint

• Proficiency with Visio and MS Project

• Demonstrated leadership and project management skills

• Proven ability to see business processes through a Customer lens

• Strategic thinker

• Outstanding change management capability

• Results/outcome-oriented and committed to delivering results within aggressive timelines

• Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases

• Strategic Experience within Retail Design, Transformation or Network Planning (Preferred)

• Demonstrated understanding of Retail Sales practices (Preferred)

• Demonstrated understanding of Retail Store operations (Preferred)

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.