Front Desk Associate

Position: Front Desk Associate

Date Posted: April 18, 2026

Industry: Hospitality / Real Estate / Workplace Solutions

Employment Type: Full Time

Experience: Not Specified

Qualification: Secondary School Certificate Preferred or Equivalent Experience

Salary: $21.00 – $22.00 hourly

Location: New York, NY, USA

Company: WeWork

Description:
WeWork is a global leader in flexible workspace solutions, operating across more than 37 countries and helping businesses of all sizes succeed. The company is driven by a mission to build thriving communities where professionals can do their best work in inspiring environments.

We are currently seeking a Front Desk Associate to serve as the first point of contact for members and guests at our Lexington Avenue location. In this role, you will play a key part in delivering an exceptional hospitality experience while supporting daily operations within the workspace. You will collaborate closely with the Community Management team and ensure that every visitor feels welcomed and supported.

Key Responsibilities:

Front Desk Operations

• Welcome members and guests warmly, creating a positive and professional first impression
• Manage front desk coverage during standard business hours and act as the on-site contact point
• Register and check in visitors according to company policies
• Provide tours and orientation for new visitors to ensure a smooth experience
• Issue and collect keys or access cards as needed
• Maintain a clean, organized, and clutter-free reception area
• Notify members about deliveries, packages, and other arrivals

Member Engagement

• Build strong relationships by learning member names and understanding their businesses
• Maintain accurate member records and notes within internal systems
• Answer inquiries and recommend suitable workspace solutions and services
• Recognize and celebrate member milestones to strengthen community engagement
• Provide guidance on company policies and procedures
• Recommend nearby services such as restaurants, delivery options, and office supply stores

Building Operations & Support

• Assist in handling mail and packages, including sorting and distribution
• Ensure compliance with mailroom procedures and policies
• Monitor shared spaces and make adjustments to maintain a clean and professional environment
• Restock essential supplies such as keycards, refreshments, and office materials
• Respond promptly to incidents or emergencies, escalating when necessary

What We’re Looking For:

• Strong interpersonal skills with a passion for interacting with people
• Confidence in representing the brand as the face of the company
• Ability to multitask while maintaining a high level of service
• Team-oriented mindset with a willingness to assist wherever needed
• Previous experience in hospitality, retail, or customer service is an advantage
• Excellent verbal and written communication skills
• Basic computer proficiency
• High level of integrity, accountability, and professionalism
• Genuine interest in WeWork’s mission and community-driven culture

Compensation & Benefits:

• Competitive hourly pay ranging from $21.00 to $22.00
• Eligibility for role-based incentive programs
• Comprehensive benefits package including:
  • Paid time off and holidays
  • Paid sick leave
  • Parental leave
  • Health insurance coverage
  • 401(k) retirement plan
  • Life and AD&D insurance

At WeWork, employees are part of a dynamic and inclusive environment where innovation, collaboration, and creativity are encouraged. You’ll work alongside passionate individuals and contribute to a community that values diversity and new ideas.

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