CSR-Call Center Representative
- Operate a multiline phone system to answer all incoming phone calls and provide accurate information regarding all CDTA services, fares, and programs.
- Provide excellent customer services by using proper phone etiquette, and appropriate greeting and closing statements.
- Comply with operating policies and procedures as stated in the CDTA Handbook as well as the Call Center Operations Manual.
- Utilize trip planning and other available software to provide accurate information.
- Record all comments customers wish to file using the HASTUS Customer Comment database, this includes compliments and complaints.
- Receive reservation requests using multiple different software programs. Follow procedures for verifying trip information before saving record.
- Process all trip cancelations.
- Maintain confidentiality and abide by all HIPPA requirements pertaining to consumers information.
- Transfer calls to appropriate departments
- Other duties as assigned.
- High School Diploma or Equivalent
- Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred.
- Must be familiar with the Capital District and be able to read and process information on a map.
- Ability to multitask, navigate, and successfully use Microsoft Office such as Word, Excel Outlook, many different types of specific software programs, as well as internet-based programs.
- Ability to learn and operate multiple computer software programs.
- Excellent communication with the ability to deescalate angry customers and work with individuals with disabilities and seniors.
- Bilingual highly desirable
- Must be able to work the following shifts:
- 8:30 am – 5:00 pm Thursday through Monday with Tuesday and Wednesday off
- 10:00 am - 6:30 pm Friday though Tuesday with Wednesday and Thursday off
Grade C4-$23.67/hour (Top Rate) Benefits:
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off. At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees with regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Recommended Jobs
Full Time Internal Medicine Job Rochester, NY
Medical clinic in the Finger Lakes region of NY is on the hunt of an exceptional IM provider who wants to make a difference in the community and enjoy life the right way! Be part of a team where passi…
Locum Tenens Anesthesia Job Jamestown, NY
When it comes to finding the perfect locums assignment, sometimes it's all about who you know. CompHealth has been around for a long time and have a vast network of connections to facilities across th…
VP of Customer Experience - High-Growth Supplement Brand
About MNY Ventures: At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Sinc…
Restructuring Data Analyst
The Role: Mergermarket (U.S.) Limited seeks a Restructuring Data Analyst in New York, NY. \n Key Responsibilities: Analyzing the financial data of the companies which are undergoing restru…
Digital Merchandiser
Digital Merchandiser Location Hybrid remote in New York, NY : Seeking a Digital Merchandiser - Hybrid role Type-Contract to possible permanent role Duration: 6 months Rate: $30.00/hr.-$32.00/h…
Snow Equipment Operator
Snow Operator – Berrington Snow About Us Berrington Snow is a trusted leader in snow and ice management, delivering top-quality winter services to commercial and industrial clients. As winter a…
Operations Manager
Consistent with the standards and policies set forth by this document and within budget, oversee the operations of an approximately 20,000-30,000 sq. ft. facility, by consistently analyzing and impro…
Sr. Specialist, Internal Communications
Requisition Number: 69339 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the d…
Staff Platform Solutions Engineer | Activision Blizzard Media
Job Title: Staff Platform Solutions Engineer | Activision Blizzard Media Requisition ID: R025534 : Your Role Within the Kingdom We are hiring a Staff Platform Solutions Engineer in o…
Hilo Driver - Perishable
Job Title: Hilo Driver Perishable Position Summary: Move merchandise and throughout the warehouse from-receiving to a customer’s car door. Complete required paperwork necessary to support the fu…