Commercial portfolio manager

Division: Commercial

Department: Mid Mkt/CRE/Business Banking

Reports to: SVP, Commercial Team Leader – Mid Mkt/CRE/Business Banking

Status: Exempt/Officer

Grade: 11

Salary Range: $66,699 - $141,734

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Albany, NY (preferred) or East Syracuse, NY

Purpose/Objective

Provides support to Relationship Managers (RM) in underwriting as well as monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Relationship Managers in all aspects of servicing customers both internally and externally.

Key Accountabilities

Portfolio Size/Composition

• Assists multiple Relationship Manager(s) (RM) with the management of a defined portfolio of existing Middle Market (C&I) customers, and/or Commercial Real Estate (CRE) customers, and/or Business Banking customers with more complex financing needs.
• Customer borrowing needs of $500M or more and typically $2.5MM-$25MM+
• Customers may require specialized knowledge/industry expertise (C&I/CRE/ABL/Healthcare), including a general understanding of borrowing base/formula-followed line of credits
• May be asked to manage
  
  

Portfolio Underwriting/Monitoring/Maintenance

• Completion of underwriting for New Money Requests, Modifications and Annual Reviews for relationships in addition to, periodic file memos/covenant tests, waivers per policy under the direction of the RM as a deal team
• Takes minutes for deals underwritten that require approval at Management Loan Committee (MLC)
• Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance and risk rating changes.
• Ability to prepare Opportunity Memo’s under the direction of the RM for new business requests that would be presented to senior lender and senior credit officer.
• Works with the team to manage all reporting requirements including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Image Centre
• Requests Appraisals/Environmental Reports under the direction of the RM
• Enters Line of Credit advance/pay down requests in SharePoint
• Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence
• Ensures satisfactory documentation or maintenance of all insurance requirements within loan documents
• Assists RM with the approval of all overdrafts as appropriate
• Ensures Credit File completeness in Image Centre including saving customer financials
• Performs monthly reviews of borrowing bases and supporting financial documentation including a loan conformity chart to ensure detection of any material changes in customer performance. Compiles and reviews documentation with RMs and updates SharePoint to ensure borrowing availabilities updated on core system. And saves all applicable information in Image Centre
• Involved in monitoring formula followed lines of credit and respective responsibilities for these types of
• Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items
• Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship
  
  

Credit/Analytical Skills

• Credit Trained or equivalent level of experience to perform underwriting responsibilities
• Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
• Solid working relationship with commercial lending group to ensure ongoing credit quality of portfolio and interfacing with Senior Credit Officer and Senior Lender for Annual Reviews, Modifications and New Money Requests under the direction of the RM
• Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements
  
  

Customer Service/Support

• Provides excellent customer service
• Assists RM with customer problem resolution and interfaces with the appropriate internal banking departments
• Assists RM in call preparation
• Accompanies RM on calls as appropriate
  
  

Deal Structuring/Loan Closing

• Assists RM in loan structuring and term sheet preparation
• Assists RM in completing Profitability Model
• Assists RM in the review of loan documentation
• Assists RM with Loan Closings and post-closing follow up
  
  

Internal Partner Relationships

• Interacts with internal partners under the direction of the RM
• Provides mentorship to Commercial Portfolio Manager I and IIs and Portfolio and Administrative Manager
  
  

Product Knowledge

• Solid knowledge of Commercial Credit Products and Services
• Working with RM and internal partners to develop basic understanding of how to identify cross sell opportunities
  
  

Networking/Community Involvement

• Networking at community events with the lending team and meeting Centers of Influence to develop a presence in the Community.
  
  

Special Projects

• Assists with special projects as necessary and instructed by RM and/or Team Leader
• Conducts Archer Testing as appropriate
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
  
  

Education

• BS Degree in Business, Accounting or Finance
• Equivalent financial experience
• MBA a plus
  
  

Experience

• Minimum of 5+ years of Commercial Credit/Banking and/or related experience
  
  

Skills & Knowledge

• Excellent written and verbal communications skills
• Ability to present identified issues and recommended solutions to RM/Senior Management as appropriate
• Ability to multi-task and meet timeframes as directed by the RM/Senior Management
• Strong computer skills
• Ability to work as a member of team in a fast-paced environment
  
  

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