Host

Job Overview

Kappo Masa is seeking a friendly and organized Host/Hostess to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless dining experience. This role requires excellent communication skills, a strong focus on customer service, and the ability to manage reservations, seating, and guest requests efficiently.

Primary Responsibilities Include, but not Limited to:

• Greet all guests as they walk into the restaurant.
• Guiding guests to their table and communicating all guest correspondences with management and staff.
• Manage seating arrangements to ensure a balanced distribution of tables among servers.
• Engage with guests to create a welcoming and memorable dining experience.
• Provide excellent service, address guest inquires, concerns, and special needs.
• Handle guest complaints professionally, resolving issues or escalating to management as necessary.
• Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Handle reservations, cancellations, and special requests via phone, OpenTable, or in-person.
• Confirm reservations and follow up with guests if needed.
• Attending all pre-shift meetings to learn of service expectations for the day/night.
• Handle administrative duties such as updating guest records, managing reservation software, and making confirmation calls.
• Adhere to sanitation, safety, and alcohol beverage control policies.
• Oversee the maintenance of the guest restrooms throughout the shift and communicate with management if there are any supply shortages.
• Maintain a polished and professional appearance according to the dress code.
• Follow all company policies, procedures, and guidelines.
• Reporting for your shift as scheduled and following the Company’s policies for tardiness and missing shifts.
• Demonstrate ethical workmanship that protects the assets and image of the Company.

Knowledge, Skills and Abilities Required:

• 3+ years of experience as a fine dining restaurant host.
• Familiar with hospitality industry’s best practices.
• Understanding of OpenTable and Tock.
• Strong interpersonal skills.
• Excellent verbal communication skills.
• Keen attention to detail.
• Analytical skills - the ability to compare, contrast and quality check work.
• Language skills – Fluency in English is necessary to perform the job.
• Knowledge of New York Department of Health standards and protocols.