Client Partner

Job Title

Client Partner

About the Role

Icreon is looking for a Client Partner who can turn a client’s challenge into a vision and see it through.

You will help our commercial team land new business, help existing clients discover more of what we can do together, and provide strategic leadership through delivery. You will also turn what you learn across clients, industries, and emerging technologies into original thinking that strengthens Icreon’s work and market visibility.

This role sits across commercial growth, client leadership, and delivery. On some accounts, you will partner closely with a commercial lead. On others, you may carry more direct ownership. In every case, your job is to create continuity between what the client needs, what Icreon proposes, and what our teams deliver.

You may already be doing meaningful parts of this job without having been given the mandate to own the whole outcome. This is an opportunity to step into that ownership and help shape a new capability inside a growing company.

At a Glance

Reports To: SVP, Client Solutions
Location: New York, NY (Hybrid)
Level: Principal or Director, based on experience, demonstrated strengths, and the scope the right candidate brings
Team: Works across Commercial and Delivery; no direct reports today
Split : Approximately 50% billable client leadership / 50% commercial growth and practice-building
Type : Full-Time

What You Will Own

• Landing New Work — Partner with our commercial team to build the vision and the story that turns a conversation into signed work. Start with the client's real problem, not a list of what we sell.

• Growing Existing Accounts — Find where our work has already opened doors that weren't there before. Build the relationships and the story that turn that into more value for our existing clients, and an extended engagement for Icreon.

• Owning the Account Narrative — Own the strategic story on each account: where it stands, where it can grow, and which of our capabilities we should bring next. Share that with the organization through QBRs and internal reporting.

• Leading Strategic Delivery — Serve as the senior engagement lead on select client work. Carry the business vision through delivery, align teams around critical decisions, and ensure the outcome does not collapse into simply completing scope.

• Building Visibility — Turn client patterns, industry research, emerging technology, and delivery experience into published thought leadership, prototypes, and reusable ideas that increase Icreon’s visibility and strengthen how we deliver.

What We Are Looking For - Experience

• 8+ years in digital consulting, technology services, professional services, or a relevant industry leadership role.

• Experience spanning client-facing delivery and commercial, account-growth, or pursuit responsibilities.

• A track record of helping close deals and grow accounts — sourcing new logos cold isn't required.

• Comfortable in the room with clients and prospects at all levels of the organization, making the case for an idea, not just a list of capabilities.

• Broad exposure across industries; depth in one or two verticals, or prior in-house industry experience, is a plus.

What We Are Looking For - Capabilities

• Explains things simply — Turns a complicated problem or challenge into something clear, whether you're talking to a CEO or a delivery lead.

• Starts with the opportunity — Clarifies what needs to change and what success looks like before reaching for what we sell.

• Thinks about the business — Keeps margin, growth, and cost in view, not just the work itself.

• Comfortable without a fixed playbook — This is a new part of Icreon; a lot of how it works will be shaped collaboratively with this candidate.

We are not looking for someone who has already mastered every dimension. We are looking for someone exceptional in at least two, capable in the others, and hungry for the opportunity to carry more.

AI Fluency

Icreon is seeing significant gains from AI across the team — from autonomous engineering to agentic process re-architecture. Someone in this role is expected to use AI daily, not as a novelty. Ways we expect this role to incorporate AI:

• Client & Account Intelligence — Uses AI-assisted research and account data to prepare stronger client conversations, pitches, QBRs, status updates, and growth discussions. Brings together market context, delivery activity, feedback, and account history to make each conversation more informed and useful.

• Pitch Prototyping — Turns early thinking into points of view, prototypes, models, or demonstrations that make the vision tangible rather than simply describing it.

• Narrative & Thought Leadership — Uses AI to accelerate research, develop original perspectives, and create published points of view that strengthen Icreon’s position in the market. Human judgment shapes the final argument, voice, and relevance.

• Ways of Working — Brings AI into daily work across operations, commercial activity, and delivery. Tests new approaches on real work, keeps what earns its place, and shares useful methods, prototypes, and discoveries with peers and clients so the value does not stop with one person.

It’s more than curiosity — it's daily, visible use that shows up in the work.

How Success Is Measured

• New & expanded client revenue

• Thought leadership visibility

• Billable utilization

• Delivery & engagement health

About Icreon

Icreon is a digital consulting firm working across strategy, design, and engineering for growth-oriented businesses. We take a long-view approach to client relationships. We're large enough to deliver complex work, and focused enough for exceptional people to influence how the business grows.