HVAC/Plumbing Service Manager (Residential Installations and Service)

The HVAC/Plumbing Service Manager at NH Ross is responsible for overseeing the installation of heating, ventilation, and air conditioning existing systems in residential homes. This leadership role includes managing installation teams, ensuring high-quality workmanship, and maintaining compliance with industry standards and safety regulations. The ideal candidate will possess exceptional organizational skills, strong leadership abilities, and a thorough understanding of Residential HVAC/Plumbing systems and installation processes. In this position, you will play a key role in ensuring customer satisfaction while maximizing operational efficiency within the installation department.

Responsibilities

• Manage and supervise HVAC/Plumbing Technicians for residential repairs and replacements.
• Ensure compliance with company policies, safety regulations, and industry standards in all installation activities.
• Visit jobs and support 5 star installations and service, verify installation plans, and address any challenges that arise.
• Brief installers before job is started.
• Communicate with customers to assess their needs, provide updates on job status, and ensure satisfaction throughout the installation.
• Maintain accurate records of completed installations, including job costs.
• Stay current on industry trends, technologies, and best practices to enhance installation processes and improve service quality.
• Willing to conduct trainings with technicians and installers.

Requirements

• Proven experience in HVAC/Plumbing installations and service for residential homes.
• Previous experience in a supervisory or management role within the HVAC and or plumbing industry is preferred.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational abilities with a focus on residential repairs and replacements.
• Knowledge of industry regulations and safety standards related to HVAC Residential installations.
• Ability to troubleshoot problems and provide quick solutions on-site.
• Must be mechanically inclined. Must be able to troubleshoot residential HVAC equipment.
• Experience with using computer/tablets. Experience with Service Titan software a plus.
• High school diploma or equivalent; additional technical training or certification in Residential HVAC/Plumbing a must a plus.

Benefits

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program