Customer Service Representative

Job Description

Job Description

Job Description

Staffmark is seeking a Customer Service Representative to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.
*Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY

Pay: $17.20 – $17.75/hour + Monthly Bonus Opportunities

Schedule:

Training:

• Monday – Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 4:30 PM

Post-Training (Flexible Schedule):

• Monday – Thursday: 8:00 AM – 9:00 PM
• Friday: 8:00 AM – 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

About Staffmark:

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

Applying to employers with four or more workers, the New York State pay transparency law went into effect in mid-September 2023. The law defines range of compensation as: "The minimum and maximum annual salary or hourly range of compensation for a job, promotion, or transfer opportunity that the employer in good faith believes to be accurate at the time of the posting of an advertisement for such opportunity." Also of note, in addition to salary ranges, employers must include a job description (if it already exists) in postings. The law also includes recordkeeping requirements, anti-retaliation provisions and fines for noncompliance. For employers hiring remote workers, the law applies to jobs that “can or will be performed, at least in part, within the state of New York.”

Pay range minimum: $ 17.20
Pay range maximum: $ 17.75
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

About Staffmark

We dare to dream. So should you. At Staffmark, we transform the challenges of job hunting and recruitment into opportunities for growth and connection.

Staffmark is a member of RGF Staffing and Recruit Group, a *$23.62 billion global HR titan behind the brands like Indeed and Glassdoor. With the combined knowledge, expertise, and global strength of Recruit and our sister brands—Advantage Technical, Hunter Hamilton, and Digital People—you can rest easy, knowing you have a partner with 55+ years of staffing expertise and a track record of putting over 175,000 people to work every year.

Together, we are redefining what it means to connect people with purposeful work. Company Description

We dare to dream. So should you. At Staffmark, we transform the challenges of job hunting and recruitment into opportunities for growth and connection.

Staffmark is a member of RGF Staffing and Recruit Group, a *$23.62 billion global HR titan behind the brands like Indeed and Glassdoor. With the combined knowledge, expertise, and global strength of Recruit and our sister brands—Advantage Technical, Hunter Hamilton, and Digital People—you can rest easy, knowing you have a partner with 55+ years of staffing expertise and a track record of putting over 175,000 people to work every year.

Together, we are redefining what it means to connect people with purposeful work.

Company Description

We dare to dream. So should you. At Staffmark, we transform the challenges of job hunting and recruitment into opportunities for growth and connection. \r\n\r\nStaffmark is a member of RGF Staffing and Recruit Group, a *$23.62 billion global HR titan behind the brands like Indeed and Glassdoor. With the combined knowledge, expertise, and global strength of Recruit and our sister brands—Advantage Technical, Hunter Hamilton, and Digital People—you can rest easy, knowing you have a partner with 55+ years of staffing expertise and a track record of putting over 175,000 people to work every year.\r\n\r\nTogether, we are redefining what it means to connect people with purposeful work.