Vice President, OMNY Services

Description

Position Summary

The VP, OMNY Services is responsible for leading the day-to-day performance, and strategic oversight of the OMNY fare payment system across the MTA network. This role manages a multi-billion-dollar annual revenue platform and ensures the integrity, reliability, and continued expansion of fare collection services across subways, buses, and participating regional agencies.

The incumbent will oversee operational readiness, payment technology implementation, fare policy execution, vendor management, compliance, and future payment innovations. This position serves as a key liaison across internal departments, external agencies, banking partners, and contracted service providers to deliver seamless and secure fare payment solutions.

Responsibilities

• Lead daily OMNY services across all sales channels including vending machines, PAYGO, web, auto-load, IVR, retail, and business-to-business sales

• Ensure system integrity, uptime, and operational stability for fare payment services across all MTA locations and partner agencies

• Direct OMNY software testing, field implementation, and deployment of upgrades and new fare products

• Oversee fare increase implementations and pricing updates across the network

• Develop and manage strategies for revenue protection, risk mitigation, fraud prevention, and payment security

• Establish and maintain fare payment policies that support customer service, accessibility, and socially inclusive fare programs

• Lead pilot programs, trials, and rollouts of new fare collection technologies and payment solutions

• Manage vendor relationships, service integrators, and third-party technology providers to ensure contractual performance and cost effectiveness

• Ensure compliance with privacy laws, banking regulations, state/federal requirements, and cybersecurity standards

• Partner with internal stakeholders including Legal, Finance, Subways, Buses, IT, and Operations to support enterprise initiatives

• Translate business needs into functional and technical requirements to enhance customer experience and operational performance

• Identify emerging technologies and recommend long-term innovations in digital payments and transit fare systems

• Oversee infrastructure readiness and deployment coordination for agencies and subscribers using OMNY services

• Lead and develop high-performing teams focused on operations, analytics, field services, and technical assurance

• Extensive knowledge of payment systems, digital wallets, banking networks, and fare collection technologies

• Strong understanding of open-loop and closed-loop payment ecosystems

• Experience managing complex, high-volume operational systems with significant revenue responsibility

• Proven leadership experience managing cross-functional teams and large-scale programs.

• Strong project management and implementation skills

• Expertise in vendor management, contract oversight, and service delivery governance

• Knowledge of privacy regulations, financial compliance, and cybersecurity best practices

• Excellent analytical and problem-solving skills

• Strong communication and stakeholder management abilities

• Ability to operate effectively in politically and operationally complex environments

• Customer-focused mindset with commitment to service excellence and accessibility.

• Experience leading innovation, transformation, and continuous improvement initiatives.

• A baccalaureate degree from an accredited college or university in Business Administration, Computer Science or a related field and twelve (12) years of full-time, paid, related experience, and at least eight (8) years of which must have been in a managerial/supervisory/administrative capacity; or

• A satisfactory equivalent of education and/or experience.