Business Operations Analyst

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. Join us at the intersection of healthcare operations, analytics, and SaaS technology. As our Business Operations Analyst y ou’ll leverage your consulting or strategic operations experience and analytical expertise to transform healthcare data into actionable insights that shape how we deliver value to our clients.

***This role is FULLY REMOTE, though you MUST reside within the United States and be legally authorized to work in the United States.

Key Values of all TeamBuilders

• Committed to driving growth and delivering value for clients
• Innovative and collaborative, focused on effective implementation of our product
• Entrepreneurial and ownership mindset
• Innovative and agile approach to product and customer success

About the Role

This role is ideal for someone who thrives on solving complex analytical problems to solve operational and change management initiatives. You’ll dig into client and internal datasets, connect the dots between data, process, and business outcomes, and serve as a strategic thought partner to our Customer Success team—helping them demonstrate ROI, improve outcomes, and strengthen relationships with our customers.

Key Responsibilities

Performance Analysis & Monitoring

• Conduct in-depth analysis of healthcare operations data and Customer Success KPIs using Excel, SQL, and Looker.

• Provide actionable insights to improve operational efficiency and customer outcomes.

• Develop and maintain dashboards and performance models to monitor delivery and identify trends.

Strategic Insight & Customer Success Partnership

• Go beyond reporting—interpret data to uncover root causes and recommend solutions.

• Collaborate closely with Customer Success leaders to craft data-driven strategies that demonstrate value and ROI for customers.

• Support strategic initiatives that drive retention, adoption, and measurable impact.

Operational Process Optimization

• Partner with internal stakeholders to streamline processes and enhance reporting systems.

• Continuously improve forecasting and performance models to support business growth.

Ideal profile/qualifications

• 5+ years experience with top-tier healthcare management consulting firm (e.g. Accenture, Bain, BCG, Deloitte, EY, Huron, KPMG, McKinsey) or health system strategic operations team with deep understanding of healthcare operations and systems is required.

• Advanced Excel skills (pivot tables, complex formulas, modeling).

• Proven experience using SQL for data analysis.

• Strong communication and presentation skills (PowerPoint expertise).

• Ability to synthesize data into strategic insights, not just dashboards.

Why Join Us

• Shape the future of healthcare technology in a high-growth SaaS environment.

• Work closely with experienced leaders and innovators in digital health.

• Influence data and strategy processes from the ground up as we scale.

• Thrive in a culture that values curiosity, collaboration, and continuous improvement.

Additional Information

• Job Type: Full-time, Exempt, Remote
• Compensation: Competitive including paid time off, medical benefits, 401k and the potential for performance bonus and/or equity.
• Culture: We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.