Operation Order Entry Specialist
- Engage in daily communication with internal and external customers via various channels, including email, calls, web-based platforms, portals, shared mailboxes, and EDI interfaces. Order Processing:
- Create quotes and process dealer purchase orders.
- Utilize SAP Order Management System for comprehensive order fulfillment, covering Sales Orders, Deliveries, Goods Issue and Billing, Goods Receipts, Invoice Receipts, and Invoice Clearing.
- Manage orders from different platforms such as Expert Voice, Kibo, and SPS Commerce, including purchase order collection and customer invoicing through web-based portals.
- Generate invoices and handle accounts receivables or process related accounting paperwork.
- Address and resolve customer inquiries by identifying issues, determining root causes, and selecting optimal solutions.
- Expedite corrections or adjustments and follow up to ensure timely resolution.
- Allocate inventory based on pre-determined delivery dates, customer priority, and inventory constraints.
- Oversee the movement of sales to and from customer locations, playing a pivotal role in inventory allocation for order fulfillment across the distribution network.
- Partner with Sales, Operations, and Supply Chain teams to meet and exceed all service levels.
- Collaborate cross-functionally with the in-house Sales and Finance teams to ensure accurate and timely order processing for an enhanced customer experience.
- Provide operational and logistics support to the Sales team, contributing to the smooth execution of daily activities.
- Process returns, exchanges, and cancellations, including arranging transportation for product returns.
- Research all return orders, create commercial invoices based on import documents and approval from trade compliance.
- Assist in ensuring proper replacement for warranty, early failure, or DOA parts.
- Update SAP data, analyze, and correct errors to maintain accurate and reliable information.
- Bachelor's Degree in Business (preferred).
- Minimum 2-4 years of experience in relevant functions.
- Experience with ERP/CRM systems, with a preference for proficiency in SAP and Sales Force, respectively.
- Strong analytical, problem-solving, and technical skills, with proficiency in Excel.
- E-commerce experience is highly desirable.
- Previous experience with US retailer/National Account operations is a plus.
- Knowledge or experience with 3PL (Third-Party Logistics) is advantageous.
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