Family Support Worker

JOB TITLE: Family Support Worker

PROGRAM/DEPARTMENT: Family Center

JOB LOCATION: Watertown NY

POSITION GRADE: 4

SALARY: $18-20 commensurate with education/experience

WORK HOURS: 35 (Hours may vary, occasional evenings)

REPORTS TO: Family Center Director

EMPLOYMENT STATUS: Regular Full-time Non-Exempt

JOB SUMMARY: The Family Worker is responsible for interviewing and assessing customers seeking Family Center services, including but not limited to Food Pantry, Mobile Food Pantry, 1115 Medicaid Waiver Program, Utility / Rental Assistance, Holiday Programs and Tax Preparation. The Family Worker provides coverage to switchboard / reception, greets agency customers and facilitates intake paperwork. This position requires direct customer contact, including intake and provision of services and/or referrals. Expectations for all Family Center staff include: respectful, non-judgmental treatment of all people, cross-training to ensure continuity in customer service and collaborations (internal & external).

ESSENTIAL JOB DUTIES: THE MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Contribute to the planning and implementation of strategies that meet the needs of the low-income population. Provide input into the development of the Community Action Work Plan and provide quarterly updates of outcomes / outputs achieved.
• Interview customers to assess needs; screen for eligibility for Community Action services; provide services, information, referrals and advocacy as needed.
• Provide coverage of reception area (answering phones, greeting customers, etc.).
• Provide support for Food Pantry/Mobile Food Pantry operations, to include record-keeping, inventory management, and volunteer training.
• Coordinate Mobile Food Pantry site visits and operation of Mobile Food Pantry van to and from sites.
• Maintain customer files and program data; generate reports.
• Follow-up on referrals to ensure provision of service and continuity of assistance.
• Maintain positive relationships with existing partners; seek opportunities for new partnerships/collaborations.
• Perform other duties as assigned.

EDUCATION: Associate's degree in human services or related field.

EDUCATION ALTERNATIVE: 18 Credits beyond High School in Human Service and/or related fields, or specific Family Development Credential with 6 additional credits and experience working in human services or related field.

CERTIFICATES AND/OR LICENSES: N/A

WORK EXPERIENCE: One year experience in the Human Services.

SUPERVISORY RESPONSIBILITIES: N/A

SKILLS OR OTHER ESSENTIAL REQUIREMENTS FOR THIS POSITION: Exceptional communication skills; organizational and time management skills; able to balance multiple priorities; ability to remain calm under pressure; adaptable and flexible.

COMPUTER SKILLS: Above average computer skills, including spreadsheets.

WORK ENVIRONMENT: General office environment, food pantry and warehouse (food storage).

EMPLOYMENT STANDARDS: Must be able to drive agency vehicles to perform job responsibilities, must be able to pass background clearance. Occasional local travel during normal work hours.

EQUIPMENT USED: Personal computer, printer, copier, telephone, fax, scanner, calculator.

PHYSICAL REQUIREMENTS: Must be able to sit for prolonged periods of time not to exceed four consecutive hours, manual dexterity, visual acuity to operate a computer, must be able to handle multiple priorities and deadlines. Able to lift/carry food boxes averaging 25 pounds.

TO APPLY: Submit updated resume, CAPC employment application, transcripts or CDA credential to Community Action Planning Council, 518 Davidson Street, Watertown, NY 13601, Fax 315-785-0892 or email [email protected]. Application form can be downloaded from