Customer Service Representative

Are you customer service oriented and enjoy a fast-paced environment? Contact Lens King is currently seeking a highly motivated, customer focused, Customer Service Representative whose role is to answer incoming calls from customers, contact existing customers, educating and providing customers with information on our products and services, and professionally and efficiently handling inquiries and working with customers to resolve them in a positive manner.

Description:

The Customer Support Specialist will be responsible for:

Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.

Making outbound calls to follow up with customers on issues or inquires.

Complete special projects as directed by management.

Reply to customers using technologies such as Email and Live Chat.

Represent Contact Lens King in a professional, positive and enthusiastic manner in all matters.

Requirements:

High School diploma or equivalent or equivalent experience

Proven Customer support experience

Excellent verbal and written communication skills

Basic working knowledge of how to Excel spreadsheets and Word documents

Comfortable using web browsers such as Firefox and Chrome

The ideal candidate will have customer service experience in a high-volume call center/customer service experience

Ability to work in a team environment and take initiative

Well organized and detail oriented

Able to work Monday through Friday

Able to speak French is a plus

As an organization, we recognize the need for work/life balance. Therefore, we’ve put together a comprehensive benefits package to meet the needs of you and your family!

6 paid Holidays

5 paid sick days

Paid vacation

Employee Incentives

Medical Insurance through Excellus BC/BS

Dental Insurance through The Business Council of NYS

AFLAC Employee paid Insurance (Cancer, Life, Accident, Dental & Disability Insurance)

401k with 1% Company Match

Annual merit-based raises

Room for Advancement

Contact Lens King provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

401(k) with 1% employer match

Dental insurance

Vision Insurance

Flexible schedule

Health insurance

Paid time off

Shift: 8:30 AM-5:00PM

Weekly day range: Monday to Friday

Work setting: In-person

Work Location: In person

Compensation: $17.00 per hour

About Us

Since 2004, Contact Lens King has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from Contact Lens King, and your order will be delivered right to your door. Contact Lens King has become a leader in this industry and we take exceptional pride in the work that we do. Our customers always enjoy great value and excellent customer service.