Desktop Support Technician

Job Description

One of our nonprofit organizations here in Manhattan, New York is hiring a Helpdesk/Desktop Support Technician to join their IT team. This candidate is going to be handling a mix of deskside support and helpdesk tickets in a fast paced Windows environment. We are looking for an individual that is sharp, organized and ambitious as culture fit is a large component of the role. The Technician must also have strong Office 365 experience and will be working on a multitude of break-fix issues. The role sits in the Financial District of Manhattan but the candidate will also need to periodically travel to the Midtown Manhattan location (all subway expenses are fully covered).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-Entry level position, 3-5 years experience tier1/tier2 helpdesk

-Basic troubleshooting with printers, windows 7 and 10, networking connections, providing zoom support

-Building computers, user profile issues, hands-on with PC's not servers, troubleshooting and installing PC's and Internet connection

-Imaging experience (Litetouch)

-Experience dealing with high ticket volume (10-15 daily)

-Must be willing to travel to other NYC locations -Coming from HIPA background within heath care or nonprofit

-Imaging with SCCM