Desktop Support Technician (Buffalo)

Job Title: Desktop Support Technician (Lvl 2)
Location-Type: Onsite 5 days/week in Buffalo NY
Start Date Is: ASAP
Duration: 6-month contract
Compensation Range: $34-$40/hr on W2

Job Description:

We are seeking a skilled IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have experience in both MAC and PC environments, supporting applications such as Office365, Adobe Creative Cloud, SCCM, JAMF, and more. This role will involve providing timely hardware/software support, managing asset inventories, and supporting AI integrations. You'll work with a dynamic team to deliver excellent IT support while meeting SLAs and project targets.

Day-to-Day Responsibilities:

• Provide customer-focused IT support for both MAC and PC users, addressing hardware, software, and connectivity issues.
• Troubleshoot and resolve issues related to Office365 applications (Outlook, Word, Excel, Teams, etc.) and Adobe Creative Cloud applications.
• Support the deployment and management of software using SCCM and JAMF.
• Manage and maintain hardware and software inventory using ITAM tools and ensure accuracy.
• Provide support for AI tools and integrations within office products.
• Assist with mobile device configuration and troubleshooting (Android/iPhone).
• Ensure timely resolution of service requests and incidents, meeting SLA targets.
• Document technical procedures, troubleshooting steps, and system configurations.
• Collaborate with other IT teams to ensure effective issue resolution and support.
• Lead IT projects and initiatives as directed by management.

Must-Haves:

• 5 years of IT experience, preferably in desktop support.
• Strong experience supporting both MAC and PC environments.
• Expertise in Office365, including applications such as Outlook, Word, Excel, and Teams.
• Experience with Adobe Creative Cloud applications.
• Familiarity with SCCM, JAMF, and software deployment processes.
• Inventory management experience using ITAM tools (e.g., PowerBI, JAMF, SCCM).
• Proven ability to troubleshoot hardware, software, and network issues.
• Experience supporting AI integrations in office tools.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work with diverse teams and stakeholders.

Nice-to-Haves:

• Bachelor's degree in a technical discipline or equivalent experience.
• Experience with Azure AD and On-Prem AD administration.
• Knowledge of anti-virus and malware protection solutions.
• Familiarity with email client configuration (e.g., Microsoft Outlook).
• Ability to configure and deploy mobile devices.
• Experience working in a large, complex organization.
• Leadership or project management experience.
• Willingness to travel when necessary.