Product Portfolio & Operations Manager - LoB Planning and Prioritization (Digital Communications)

Job Description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Digital Comminications, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

• Own the planning and prioritization process for Digital Communications, including intake shaping, prioritization recommendations, and maintaining a single integrated view of commitments, dependencies, and decision points for each Product group
• Drive timely decisions by aligning stakeholders, surfacing trade-offs, and ensuring clear owners and next steps; intervene where necessary to address ambiguity, and misalignment.
• Produce decision materials that clearly articulate options, pros/cons, impact, costs where relevant, and risk, with a clear recommendation; ensure narratives are pressure-tested before review with senior leaders to prevent rework and surprises.
• Stakeholder management, alignment, and LoB relationship management: Maintain alignment between Digital Communications and ~10 LoB and Product stakeholders on priorities, sequencing, and delivery expectations; connect regularly with LoB partners to maintain a current read on each group’s evolving areas of focus so Digital Communications is positioned early as initiatives and priorities are being defined; represent Digital Communications priorities and constraints in partner conversations with clarity and maturity, shaping shared expectations before work is committed.
• Increase transparency across Digital Communications through consistent portfolio reporting, clear decision logs, and proactive communication of changes; elevate important LoB/Product partner updates that may impact deliverables and/or affect how Digital Communications operates with those groups, with an emphasis on early signal capture and preventing late-breaking surprises.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Experience in product operations, portfolio/program leadership, strategy/operations, or an adjacent operating role within a large enterprise product organization.
• Demonstrated track record owning cross-functional outcomes in a multi-stakeholder environment, including prioritization, dependency management, stakeholder alignment, and decision facilitation through conflict and trade-offs.
• Ability to create executive-ready decision materials, including options framing, risk articulation, and recommendation quality appropriate for senior leadership forums.
• Strong stakeholder leadership skills, including influencing without authority and maintaining alignment across multiple LoBs and Product partners.
• Exceptional written and verbal communication skills, with the ability to shape narratives that are concise, defensible, and decision-oriented.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.