IT Support Specialist
- Associate degree in computer science or equivalent experience required
- Minimum of 2-3 years experience in network maintenance and user technical support
- Excellent interpersonal and customer service skills
- Excellent workstation and network troubleshooting skills
- Strong analytical and problems solving skills
- Ability to handle multiple tasks and switch between them as priorities change.
- High level of confidentiality and discretion
- Effective communication skills to interact with employees at all levels of the organization.
- Proficiency in Microsoft Office Suite
- A+, Network+, and/or similar certifications preferred
- Provide technical support to employees by answering incoming support requests via phone, email, or in-person, and promptly resolving or escalating issues as required.
- Assist with the installation, configuration, and maintenance of hardware, software, and peripherals.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices, and resolve technical problems in a timely manner.
- Contribute to the creation and maintenance of technical documentation, including knowledge base articles and user guides.
- Collaborate with the IT team to assist in the management of user accounts and permissions.
- Assist in maintaining an inventory of hardware and software assets.
- Provide basic training and guidance to users on the use of technology tools and applications.
- Assist in the setup and support of audiovisual equipment for meetings and presentations.
- Perform other IT support duties and projects as assigned.
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