Head of Customer Engagement

Summary:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.

Required Skills:

Head of Customer Engagement Responsibilities:

Responsible for partnering with multiple internal teams, including product manager, product marketing, sales, program manager, demand management, data science, creative, marketing ops and analytics teams to plan, build, and launch marketing campaigns anchoring to drive and sustain customer engagements on key company initiatives, or drive demand into Sales Programs.

Driving the analytical insight necessary to understand our customers' needs and maximize impact while figuring out how to get things done without relying on others to do the job.

Building marketing strategy and marketing campaigns.

Responsible for creative strategy through processing that will rapidly earn trust and credibility with stakeholders.

Must demonstrate leadership, strategic and critical thinking, and executional excellence.

Minimum Qualifications:

Minimum Qualifications:

Master's degree (or foreign degree equivalent) in Business Administration, Marketing, Economics, or a related field and 10 years of work experience in the job offered or a related occupation

Requires 10 years of work experience in the following skills:

Innovate and develop step-changing marketing strategies and campaigns that drive short term and long term growth

Prioritize across initiatives and stakeholders to ensure that the team is delivering the most impact

Partner w/ XFN to drive infra requests, operational excellence and process efficiencies

Drive step changing demand generation strategy for tenured programs

Work with a global team, including direct reports working remotely and

Incorporate a data-driven mindset and leveraging a scale approach to drive global impact with localized approach

Public Compensation:

$263,544/year to $291,060/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].