IT Regional Manager (NYC)

Job Title: IT Regional Manager
Primary Location: On-site (NYC)
Position Type: Full-Time

Overview

TalentFish is casting a line for an IT Regional Manager US . This is a full-time role in the New York, NY and requires five days a week on-site. The IT Regional Manager exists to oversee IT operations, staff, service quality, and technology support across multiple US offices, ensuring consistent service delivery and exceptional customer experience.

What You Bring to the Role (Ideal Experience)

• Expert proficiency with Microsoft Operating Systems and Microsoft Office Suite
• Strong knowledge of customer service principles and IT service best practices
• Advanced experience using ITSM platforms such as ServiceNow and Jira
• Ability to produce, analyze, and act on service desk reports and metrics
• Deep expertise in OS installation and configuration
• Strong understanding of remote access technologies (Citrix, VPN)
• Strong understanding of wireless networking technologies (iOS)
• Knowledge of networking technologies, cabling topologies, and related systems
• Bachelor's degree preferred; advanced degree a plus
• 10+ years of management or supervisory experience
• 10+ years supporting end users across software, hardware, and networking environments
• 10+ years of LAN/WAN and network systems support
• 10+ years configuring, installing, and maintaining client PC operating systems
• Professional services or law firm experience preferred

What You'll Do (Skills Used in this Position)

• Deliver and model exceptional customer service across all regional offices
• Oversee operational availability of all office technology including computers, printers, peripherals, and A/V systems
• Use ServiceNow and Jira to manage ticket lifecycle, escalate issues, and maintain consistent communication with customers
• Lead, coach, and develop regional IT staff; set goals and monitor performance
• Support video conferencing, enterprise meetings, presentations, and client events
• Build trusted relationships with office leadership and provide technology consultation to support business needs
• Partner with PMO to implement firmwide and office-specific initiatives and technology projects
• Collaborate with other IT managers to maintain consistent, repeatable customer service processes
• Work with the IT Infrastructure team to maintain network infrastructure, servers, telecom, and audio/visual equipment
• Promote and enforce data security policies and best practices
• Travel periodically to US regional offices

Compensation Information
The expected salary range for this position is $150,000-$200,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!