Business Systems Support Specialist

Job Description

Job Description

Description:

Job Title: Business Systems Support Specialist

Reports To: Operations Systems Manager

Location: LIC, NY and Bronx NY

About Kommissary:
Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace.

About the Role:
We’re looking for a highly organized, solutions-oriented Business Systems Support Specialist who has experience working with API linking between applications, AI tools and customs GPTs. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow — we want to hear from you.

Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You’ll be willing to learn and research background information and whatever the project at hand is. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems — especially in a business that’s scaling fast.

What You’ll Do:

• Support the implementation of new systems (e.g., CRM, ERP) by assisting with data entry, testing, and assisting end users. This extends to all process areas.
• Collect and organize existing data and/or information to streamline new project initiatives.
• Understand current business processes and be comfortable with learning about continuous improvement principles.
• Coordinate meetings, track action items, and maintain project documentation.
• Assist in the development and deployment of internal applications and workflow tools.
• Assist in internal system integrations and API management.
• Monitor and troubleshoot existing system performance.
• Document processes and workflows involving internal systems.
• Work with different departments to translate their needs into technical specifications.

What We’re Looking For:

• A strong sense of ownership and pride in seeing things through.
• Attention to detail, especially when it comes to products, deadlines, and upper management requests.
• A self-starter with a bias for action — you don’t wait to be told what to do.
• Excellent communication skills — clear, respectful, and proactive.
• Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast).
• Technically sound in Python and JavaScript.
• Experience with SAP, Salesforce and similar platforms.
• Experience in using AI to push improvements.
• Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily.
• A team player who genuinely wants to help build better systems and take the company to the next level.
• 5+ years of experience in a related role.
• Bachelor’s Degree in Computer Science, Information Systems, or Business Administration or related field required.

What We Offer:

• Competitive salary: $80,000–$87,000 per year.
• Health insurance, PTO, and professional development opportunities.
• A mission-driven, inclusive workplace with growth opportunities.

Physical Demands:

Generally, presents standard office environment. Must be able to remain in a stationary position >75% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. This position requires traveling to both Long Island City, NY and Bronx, NY facilities.

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at [email protected].