Personal Injury Case Manager
The Case manager handles cases in the Pre-Litigation phase while maintaining an open line of communication with clients, providers, and inter office teams. In charge of reviewing, analyzing, and expediting cases as well as assigning tasks to legal assistants. Responsibilities and Duties
- Daily interaction with clients, insurance companies, and medical providers via phone, email, or in-person.
- Ensure cases are updated as needed with all information including, but not limited to Treatment information, gathering of records and bills, confirming insurance coverages and/or liens, confirm all medical providers have insurance information for billing purposes, verify balances, requesting and processing of PIP logs, etc.
- Monitor deadlines and ensure timely case progression, preventing unnecessary delays.
- Review, upload, and process daily correspondence delivered via email, fax or through our paperless software.
- Oversee case progress by reviewing and expediting files.
- Supervise and assign tasks to pre-litigation assistants
- Preparing demands and closing statements.
- In Office position.
- 3+ years of progressive experience in a legal or related department, including at least two years in a supervisory or team lead role.
- Excellent customer service skills.
- Strong multitasking skills, highly organized, and detail oriented.
- Able to work at a fast pace with a heavy case volume (300-400 cases)
- Paid Time Off (PTO) plus 8 paid holidays a year
- Sick Leave
- Additional birthday holiday
- Comprehensive benefits package including multiple medical plan options, dental, vision, disability, supplemental coverage, and company-paid life insurance
- Bereavement leave to support employees and their families during difficult times
- Hospital leave benefits for qualifying medical situations
- 401(k) retirement plan with company matching contributions
- Bonus opportunities
- Commitment to employee wellness and long-term success
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