Facilities Manager

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
The Facilities Manager, Corporate Properties is based at Ross's New York Buying Office (NYBO) and is responsible for overseeing daily facility operations and office services, while also contributing to the long-term strategic direction of the site. This role may provide additional support to other Ross locations along the East Coast.

Key responsibilities include developing and managing facilities-related processes, policies, and procedures (e.g., internal/external work orders, MAC requests, space planning, preventative maintenance, supply management, workplace safety, KPIs, SLAs), as well as overseeing third-party vendors (e.g., food service, janitorial, furniture). The Facilities Manager will also lead project execution, manage capital and operating budgets, and maintain strong relationships with internal stakeholders and business partners.

As Ross evolves its approach to workplace design and support, this role offers the opportunity to help shape future environments that enhance employee experience and support talent attraction and retention.

The base salary range for this role is $93,000 - $140,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Build and maintain strong, effective working relationships with local staff, senior management, and process partners.

• Support the development and execution of a facility management model aligned with Ross's NYBO occupancy and growth strategy.

• Establish, maintain, and continuously improve service levels and support models that preserve capital investments and ensure a safe, functional, and engaging workplace.

• Oversee day-to-day office services, janitorial, copy/print operations, and general workplace support.

• Coordinate and manage facility-related activities and operational processes to ensure smooth daily operations.

• Support Moves, Adds, and Changes (MAC) and employee onboarding in coordination with IT and in compliance with corporate policies.

• Manage and coordinate internal/external work orders among associates, Corporate Property teams, and vendors.

• Oversee execution of repair and maintenance activities in a timely, cost-effective, and quality-conscious manner.

• Contribute to the planning, development, and control of operating and capital budgets related to facility maintenance and improvement projects.

• Develop, document, and enforce facility management standards, processes, procedures, and policies in alignment with Corporate Properties guidelines.

• Negotiate, administer, and manage contracts for facility services, materials, and equipment.

• Monitor vendor performance against defined scope, schedule, budget, service levels, and KPIs to ensure quality and compliance.

• Promote a safe and healthy work environment by ensuring all activities comply with local codes, regulations, and corporate safety standards.

• Collaborate with Corporate Properties peers to drive consistency in facility and office management practices across all corporate locations.

• Support the implementation and adoption of technology and automation tools that enhance facility operations and reporting.

• Develop dashboard reporting, prepare presentations, and provide financial analysis as needed.

• Coordinate and communicate effectively with other internal departments and cross-functional teams.

COMPETENCIES:
People

• Building Effect Teams (for managers of People and/or Projects)

• Developing Talent (for managers of People)

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Minimum 7 years of experience in corporate facility management in a New York high rise office environment consisting of more than 1,400 employees.

• Bachelor's degree in Business, Real Estate, Facilities Management, or a related field preferred.

• Demonstrated ability in managing tactical execution while maintaining a strategic focus.

• Strong business and financial acumen, including experience with budgeting, forecasting, and cost control.

• Exceptional communication skills-both written and verbal-with the ability to deliver clear, concise, and tailored messaging across all levels of the organization.

• Comfortable working independently and collaboratively across internal departments and external service providers.

• Adept at navigating ambiguity, managing competing priorities, and driving results in a dynamic environment.

• Proven ability to influence stakeholders, manage conflict, and lead cross-functional teams and vendor partners.

• Solid understanding of building systems, including structural, mechanical, electrical, and plumbing (MEP)

• Experience using facilities management systems (e.g., Space Planning, Work order, and/or CMMS ) and dashboard/reporting tools.

• Advanced proficiency in Microsoft Excel, Word, and PowerPoint; able to create reports, presentations, and analyses tailored for multiple audiences.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.

SUPERVISORY RESPONSIBILITIES:
Facilities Supervisor

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.