Senior Client Services Manager

About Us

Role:

Senior Client Services Manager

Account:

Investment Banking

Job Type:

Permanent, full time

Location:

New York City – x3 days onsite, x2 days WFH

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

Our role is your chance to make a real difference in other people’s lives.

Ready to take on this responsibility?

The Senior Client Services Manager will work in partnership with a key Investment Banking client, on a Global basis, overseeing both the Technology & Operations divisions. Based at the client-site in either New York City or Montreal.

The Senior CSM is accountable for operational delivery, cost management, client relationship management and the leadership of a large team that will comprise of multiple operational Delivery (recruitment / sourcing) teams across multiple locations.

They will drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets along with creating the people strategy for their portfolio and driving the achievement of client fulfilment strategy.

Working as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required.

Key Accountabilities

What you’ll be doing:

• Lead, coach, and develop a high-performing recruitment and sourcing team with a focus on tangible outcomes and clear career pathways.
• Manage the full performance lifecycle, including objective setting, quarterly talent reviews, and mid-year/end-of-year appraisals.
• Drive team engagement through regular 1:1s, coaching sessions, skip-level meetings, and account-wide updates.
• Ensure the seamless cascade of strategic, commercial, and functional goals across the account team.
• Manage resource planning and team structures to meet business demand, ensuring alignment with budget and location strategies.
• Drive account profitability and productivity, delivering all recruitment services in line with agreed SLAs, KPIs, and commercial targets.
• Monitor account health through data-led insights, using reporting to identify trends, influence strategy, and resolve complex issues.
• Support with the embedding of innovation and continuous improvement initiatives to transform ways of working and enhance the customer experience.
• Ensures governance and compliance in partnership with Client Services Director and Client Partnering, proactively managing scope and operational risk.

Skills & Experience

You’ll need to demonstrate:

Must haves:

• Experience of operating in an a complex, high volume environment with specific focus on Technology .
• Operates with the authority and expertise of a senior manager to lead recruitment strategies and teams effectively.
• Offers a proven track record of managing recruitment operations across multiple regions and geographies.
• Demonstrates expert-level communication and stakeholder partnering skills with a proven ability to influence at an enterprise level.
• Combines high-level commercial awareness with strategic thinking to drive business-critical decisions and results.
• Ensures operational excellence through advanced risk mitigation, proactive issue resolution, and strict adherence to process guidelines.
• Leads with a focus on people performance management and a commitment to driving continuous improvement across the board.

Nice to haves:

• Significant experience within the investment banking or financial services sectors, demonstrating a deep understanding of these fast-paced industries.
• Brings a global perspective to the role with a background in managing recruitment operations on an international scale.

Other

What we offer:

We are committed to pay transparency and fairness. For this role, the initial expected remuneration is USD $155k - $204k, plus applicable benefits.

U.S. Corporate

Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus

This range is specific to the advertised location(s) and may not be applicable to other locations.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

Details

Reference

AMS29398

Closing

23/01/2026

Location

United States, New York, New York

Schedule

Full Time

Business area

Performance Management and Continuous Improvement

Sector

Professional Business Services

Employment Type

Permanent