Rentals Technician

Job Description

Job Description

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is seeking a driven and customer-focused Rentals Technician to join our winter sports team! In this role, you’ll assist guests with the selection, fitting, renting, and selling of winter sports equipment — from skis and snowboards to boots and accessories.

We’re looking for a passionate individual who thrives in a team-oriented, fast-paced environment, and is committed to delivering exceptional guest service. If you're ready to combine your love for winter sports with an exciting career, this is the opportunity for you!

JOB RESPONSIBILITIES

• Greet and assist every customer with enthusiasm and a genuine smile.
• Deliver exceptional customer service that consistently exceeds expectations.
• Help customers determine the appropriate rental equipment based on skill level, fit, and preferences.
• Perform quality tunes, mounting, adjustments, and repairs in accordance with safety and service standards.
• Adhere strictly to all safety procedures related to tools and equipment usage.
• Accurately complete all work order paperwork and prioritize service jobs efficiently.
• Ensure pricing is correct, including all current promotions and advertised specials.
• Act as a knowledgeable resource, answering questions and offering informed product recommendations.
• Stay familiar with in-store merchandise, including brands, features, and benefits.
• Remain up-to-date with ski and snowboard industry trends to better serve customers.
• Attend product knowledge clinics and camps to continually develop expertise.
• Notify management of any suspicious activity or situations.
• Practice loss prevention, ensuring accurate cash handling and minimizing inventory loss.

REQUIREMENTS

• Experience with skiing and/or snowboarding is required.
• Preferred: Retail and customer service experience.
• Strong selling and customer service abilities.
• Exceptional interpersonal and communication skills.
• Basic computer literacy and a willingness to learn point-of-sale systems.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Pay: Hourly Rate + Commission

Company/Vendor sponsored Product Knowledge/Training Adventure trips

Employee Purchase Discount