Tax Outreach & Scheduler Coordinator

POSITION DESCRIPTION

Position: Outreach Coordinator & Scheduler

Program: VITA Tax Program

Reports to: Program Manager

Salary: $20 per hour

Posted: November 2025

Start Date: January 5, 2026

Part-Time or Full- Time Seasonal Outreach & Scheduler- VITA Program

About Ariva

Ariva helps residents of New York City build financially empowered and prosperous lives. Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved New Yorkers. We offer free income tax preparation assistance and comprehensive financial capabilities services at locations across New York City. Information on our projects and programs can be found at

Our goal is to understand the needs and experiences of the people we serve. Our staff, volunteers, and community partners offer honesty, reliability, care, and kindness in every interaction with our clients.

If our work and culture are a fit for you, we urge you to join our team next tax season! Tax Program

We are the top free tax preparation community-based organization in the Bronx, with 14 sites, including three-year-round locations. We help eligible New York City residents file their tax returns and claim credits such as the Earned Income Tax Credit and Child Tax Credit. Since 2003, we have prepared free tax returns for more than 143,000 clients, returning over $227 million in total refunds to underserved communities.

All of Ariva’s tax program staff and volunteers are IRS-certified. All of our tax sites are sponsored by the IRS VITA program.

We are now actively recruiting experienced tax staff to work with us in the 2026 filing season. We need staff all days of the week, including evenings and weekends, and can offer interested candidates hours that suit their schedule.

Position Description

We are seeking an Outreach Coordinator & Scheduler to coordinate client appointments while also promoting awareness of our tax sites across the Bronx and connecting individuals to our program. The ideal candidate will have strong organizational skills, an ability to work independently and they will be outgoing enthusiastic about scheduling logistics and community engagement.

Responsibilities

Scheduling & Coordination

• Manage client appointments for tax preparation services for at least 5 sites.
• Confirm, remind, and follow up with clients regarding appointments by phone, text and/or email.
• Maintain accurate scheduling records and ensure daily calendars run smoothly.
• Work closely with site staff to manage client flow and reduce wait times.
• Support site organization by balancing walk-ins and scheduled clients.

Outreach

• Conduct outreach to at least 5 sites in various Bronx neighborhoods
• Share program information through flyers, phone calls, and community partners.
• Monitor site activity and develop strategies to increase client volume. Customer Service:
• Provide clear, friendly guidance to clients about the tax preparation process and required documentation.
• Answer client questions related to both scheduling and the tax preparation process.
• Maintain confidentiality and always protect sensitive client information.

Core Competencies

• A college degree is not required, but candidates must pass the IRS Intake, Standards of Conduct, and Intake/Quality Review Certifications. (Ariva will provide free training.)
• Must be reliable, punctual, and detail-oriented.
• Strong organizational and communication skills.
• Professional appearance and demeanor; adherence to Ariva’s dress code (business casual).
• Basic computer and phone skills.
• Strong interpersonal skills and a passion for helping the community.
• Bilingual English/Spanish required.
• Ability to work both and also as part of a team.

Schedule

This seasonal position requires some training in late December. Regular work hours will begin in January and end in late April. The schedule is 9am–5pm, including some Saturdays.

To Apply

Interested candidates should email a cover letter and resume to Maribel Montilla at [email protected] Ariva is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.00 per hour

Work Location: In person