Audio-Visual Infrastructure/Systems Technician - NYC, NY Onsite

Audio-Visual Infrastructure/Systems Technician

• Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner

• Interpret schematics, blueprints, and SOWs to guide AV system installations.
• Program and test AV systems including AMX/Crestron control systems and DSP configurations.
• Configure IP-enabled AV devices and integrate them into enterprise networks.
• Fine-tune and optimize AV performance, including calibration and user acceptance testing.
• Provide real-time, white-glove AV and IT support to end users, including C-level executives.
• Maintain technology infrastructure and assets to ensure ongoing performance and readiness.
• Troubleshoot and repair AV and IT systems, both remotely and on-site.
• Track and close project punch lists and provide client training/documentation.
• Manage system configurations, software updates, and IT asset lifecycles.
• Maintain systems uptime and proactively monitor and improve performance.
• Create technical documentation and standard operating procedures.
• Support collaboration platforms (Zoom, MS Teams, Cisco Telepresence, etc.).

Required:

• Advanced knowledge of AV signal flow, control systems (AMX/Crestron), DSPs, and IP networking
• Well versed in Dante (digital audio network through ethernet), Cameras, Video Switching , Audio or AoIP.
• Knowledge of advanced signal flow for audio, video, and control
• Minor programming capability (AMX/Crestron) changes and troubleshooting
• Strong technical troubleshooting ability across AV/IT domains
• Advanced proficiency in Windows and iOS environments
• Experience supporting enterprise collaboration platforms
• Ability to manage multiple projects and priorities independently
• Proficiency with testing and calibration equipment
• Support user acceptance testing
• Ability to regularly climb and work from ladders up to heights of 15 feet; lifting equipment, tools, and materials.
• Effective communication and interaction with employees, clients, colleagues, and C-level personnel

Education:

• Minimum of a High School Diploma or equivalent
• AVIXA CTS certification strongly preferred