Senior Intune Mobility Engineer

Job Description

Job Description

TITLE: Senior Intune Mobility Engineer

LOCATION : Hybrid - New York or Chicago

DURATION: 6 months

Position Summary

Company X is seeking a highly motivated Senior Intune Mobility Engineer to join the Desktop Engineering Team. The candidate will be responsible for the 3rd party application lifecycle, automating workflows, documentation, enterprise workstation management, project management and level 3 support.

This person will be required to use exceptional communication skills to interact with geographically distributed teams of varying knowledge levels, while collaborating on incidents and projects. This position can be in Chicago or NY.

Essential Job Functions

The Senior Intune Mobility Engineer’s primary responsibilities include:

• Lead the design, implementation, and management of Microsoft Endpoint management/Intune solutions.
• Lead architecture and design sessions for Mobile applications, planning for both business and technical requirements and assist with product roadmap development.
• Implement system security requirements defined under Information Security standards.
• Work on projects that include multi-tier application review, onboarding, and maintenance.
• Develop and execute test plans to check infrastructure and system performance.
• Maintain SME level knowledge on various mobile and desktop products.
• Work with application vendors regarding application compatibility for upgrades and migration projects, including being a liaison between vendors and IT staff.
• Schedule upgrades and migrations with users, maintain change management data, complete the upgrades in deployment system, facilitate and track feedback from the users - post-rollout.
• Create end user documentation and training material for IT Staff.
• Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool.
• Share a rotation / on-call nights and weekend support.

Preferred Qualifications

• Expert level troubleshooting skills, able to quickly identify client issues, and be able to conduct in-depth diagnostics on Microsoft Intune products and services.
• Experience with troubleshooting and configuring device connectivity.
• Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work.
• Knowledge in MAM (Mobile Application Management), Apple Business Manager (ABM), VPP / DEP, and Android Zero Touch.
• Active Directory concepts such as Kerberos, LDAP, Certificates and Security Groups.
• Understanding of networking, firewalls, and common datacenter infrastructure.
• Understanding of Industry best practices for mobile security and separation of corporate and personal priorities.
• Good written documentation skills and demonstrable experience of documenting systems and procedures.
• Passion for providing outstanding support for inbound incident tickets, as well as foresight to assess risk and scale.
• Ability to maintain skillset up to date as the product evolves continually.
• Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels.
• Strong project management skill with some experience leading projects.
• Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units.
• Knowledge of Cloud Identity (Azure Active Directory, AAD Sync, Role-based access control).
• Knowledge of BlackBerry UEM.
• Knowledge of Certificate and Certificate Chain Authority.
• Knowledge of SQL queries and ability to create ad-hoc custom reports.
• Experience in Financial sector preferred.

Basic Qualifications

• Bachelor’s degree in Computer Science or Management Information Systems.
• Minimum of 5 years of experience working in a large implementation of 1000 or more mobile devices.
• Minimum of 2 years with Microsoft Intune mobile device management.
• Minimum of 3 years of technical experience supporting an industry-leading MDM solution (Intune, AirWatch, Blackberry, MobileIron).