Lead Technician

Job Description

Job Description

Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate.

We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team.

1. We support and deploy clients with both Google Workplace, Gsuite, and Microsoft CO-Pilot 365 and Azure WVD virtual solutions
2. Most clients have a primary commitment to Microsoft MS365, Azure, and Windows Virtual Desktop.
3. We are especially focused on security with SSO, PIM and conditional access methodologies using Entra ID and Purview.
4. Some accounts use Apple Macs and work with Gsuite and need a strong centralized management partner.
5. Our core security stack is based on Zero Trust technologies. Our partners proide 24x7x365 SOC services with deep threat hunting capabilities.

You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals . You must be experienced , knowledgeable about Entra and online SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term.

Responsibilities:

Provide end user technical assistance with computer hardware and software

Assist in designing new solutions for client organizations with video, streaming, and ingenuity

Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology.

Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune.

We do support Mac and Gsuite clients with a commitment to Addigy remote management tools.

Resolve issues for clients via phone, in person, or remote help desk.

Recommend hardware and software improvements.

Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions.

have excellent documentation skill: writing, formatting, logic.

Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al.

Protect your clients with the most robust AI based Cyber Security solutions.

Qualifications:

Previous experience in IT, customer service, or other related fields.

Must be totally committed to the job and fulfilling customer needs

MUST be an aggressive Self-Learner

Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments.

Knowledge of Active Directory, Azure Active Directory and Microsoft Security

A VERY strong ability to relate to end users on a one-to-one basis.

Hands on experience with Microsoft M365, Azure virtualization,

Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers

Knowledge and keen interest in Cyber security

Ability to build rapport with clients.

Strong troubleshooting and critical thinking skills. Writing documentation a must.

Strong ability to research solutions from the Internet on demand.

Positive and professional demeanor

College Degree or equivalent required.

Excellent written and oral (English) communication skills

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