Offer: Patient Care Advisor

Patient Care Advisor

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and capability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are currently hiring for a full time remote Call Center Patient Care Advisor.
The Call Center Agent will assist in presenting the 'Face/Voice' of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID related appointments for all Primary Care sites.
ESSENTIAL FUNCTIONS:

»Answer all incoming external and internal calls.

»Responsible for scheduling appointments for all clinic sites through the electronic health record.

»Update patient demographics on the electronic health record as needed.

»Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center.

»Assist in some clerical aspects and support tasks, which may include, but not be limited to, taking messages, and word processing

»Assist with peer training for the development and support of new Call Center personnel to ensure their expertise of the Company's appointment availcapability, lines of business, services provided and other significant information delivered to patients.

»Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed

»Act as a prosperous team member by being receptive to feedback and coaching

»Follow all standard operating procedures and display relicapability and have availability to develop and consistently improve.

»Provide coverage for other departments, i.e., front desk, as directed by manager

»Performed other tasks as needed.
Must be able to work the following schedules
8AM - 4PM OR 9AM - 5PM
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.
EDUCATION/practice:
A minimum of two (2) years practice in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or managery practices are a plus. High School diploma or equivalency required. Associate Degree preferred
Excellent communication and interpersonal expertise; including but not limited to over-the-phone speaking voice and clarity.
capability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests.
Demonstrated organizational expertise, timeliness is managing tasks and capability to analyze and forecast team needs located on volume trends identified.
Demonstrated capability to establish and maintain excellent customer and employee relations.
Demonstrated capability to motivate others and be a team player/leader.
Bi-lingual communication (verbal / written), required.
Hourly Range: $16.75 - $19.00/hour