Customer Delivery Technical Leader - Enterprise Wireless

Role Overview

We are seeking an Enterprise Wireless LAN Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization. You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in New York, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network. You’ll be a key part of Cisco CX’s adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.

Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.

Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.

Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.

Minimum Qualifications

Experience: 7+ years in customer-facing service delivery engineering roles with 5+ years designing and supporting Cisco wireless networking.

Expertise: Comprehensive knowledge of Cisco enterprise wireless LAN and enterprise networking platforms including the Catalyst 8000 and 9000 product famlies, Cisco wireless access points, wireless security and integration with Cisco Identity Services Engine, Cisco Spaces, wireless QoS, and Cisco SDA integration.

Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.

Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Preferred Qualifications

· Cisco Certified Internetwork Engineer Enterprise Wireless or Cisco Certified Internetwork Engineer Enterprise Infrastructure

Experience working with Cisco wireless LAN and enterprise networking at a global systemically important bank (G-SIB)

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