System Operator I

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

SYSTEMS OPERATOR I

Position:

New systems Operators are not expected to have strong competency in Traffic Management Center (TMC) dispatching. Systems Operator I staff shall, with the support of a Systems Operator II and under the supervision of Systems Operator III operate the TMC’s Advanced Traffic Management Systems (ATMS) such as CCTV and Variable Message boards; aid in Traffic Incident Management (TIM); receive and coordinate department response on roadway concerns; dispatch maintenance crews for snow and ice operations and create records for all incidents, roadway concerns, and action in a call log.

Tasks:

Systems Operators are expected to proactively monitor the performance of the highway system, weather and highway conditions, intercede appropriately, in conformance with TMC Policy and Guidance, to address concerns, deficiencies or conditions. They coordinate the department’s response to identified conditions. Response includes, but is not limited to, the following: operation of ITS components such as CCTV and Variable Message boards, communication and coordination with department staff and management, outside agencies and first responders.

Organizational Relationship:

Reports directly to the Systems Operator III

Minimum Qualifications:

Education and Experience:

• Associates degree or higher; OR

• Two years of full-time employment meeting the qualifying experience

Knowledge, Skills and Abilities:

Candidates for this position should be proficient in the following areas:

• Oral and written communication, and

• Computer/software including MS Office applications and spreadsheets, and

• Capable of working well with co-workers and NYSDOT staff, and

• Using roadway maps and have basic knowledge of roadway elements, and

• Perform with minimum supervision.

Qualifying Experience: Operations dispatching with at least one of the following groups/agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military.

Desired Qualifications:

It is desired, but not required, that candidates for this position also be proficient in the following areas:

• Able to respond to problem situations 24 hours a day,

• Ability to cope with stress

Shift:

Full Time: 40 Hours/ Monday - Friday/ 2PM - 10:30PM

$24/Hour plus Benefits package

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to [email protected] to advise of the nature of your request along with your contact information.