Computer Consultant II

: Job # 041787 Department Code 20703-6035 Department Information Technology Services Job Title Computer Consultant II Location Syracuse, NY Pay Range $62,400 - $66,000 Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S5 FLSA Status Exempt Hours Standard University business hours 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer) Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable The Computer Consultant II is the single point of contact for the assigned department for all ITS needs, requests, purchase recommendations, and support covering desktop hardware and software, remote access solutions, and tablets and/or smartphones. This position is critical to the ongoing operations of Administrative Computing Services (ACS) in that it is responsible for providing elevated computer and application support. Education and Experience

• Bachelors degree or equivalent combination of education and/or experience.
• Three (3+) plus years relevant experience in information technologies/computer science as necessary.
• Please note a valid Drivers License and a vehicle are required for this position.

Skills and Knowledge

• Specialized knowledge includes an understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain supporting client devices, and mobile computing platforms.

Responsibilities

• Use computing concepts, documented procedures, and knowledge of SU's systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation.
• Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor.
• Manage hardware inventory of assigned area, plan upgrade lifecycle, and work with units to replace aging equipment as necessary.
• Maintain a familiarity with department's specific settings, applications, and hardware configurations.
• Interface with vendors and other 3rd parties to provide technical support and ensure systems are adhering to University policy.
• Work with assigned department directors to ensure business goals are aligned with technical processes.
• Identify opportunities to improve business processes through technical means.

Physical Requirements

• Physical Mobility: 65% sitting, 15% standing, 15% walking, 10% kneeling, 5% climbing stairs.
• Physical effort: Lifting 35 pounds waist high, 20 pounds shoulder high, 15 lbs above head. Must be able to carry weight 15ft. Weight is pushed 50%, pulled 30%, and held 20% of time.
• Physical dexterity: Operating telephone 10%, computer/electronic equipment 60%, hand tools 15%, and manipulating small objects 15%.
• Ability to see, hear/listen, touch and speak is essential to work.
• Work requires reading, writing, analyzing data, problem solving, and conducting research on a daily basis.
• Work environment involves 80% indoor and 20% outdoor.

Tools/Equipment Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.