Kitchen Tour
Position Summary
The Kitchen Tour is responsible for leading private tours of the Eleven Madison Park kitchen for VIP guests. Our Kitchen Tours create a warm and welcoming guest experience while executing restaurant service with consistency and attention to detail. This role requires professionalism, grace under pressure, and excellent communication skills. Kitchen Tours are expected to communicate effectively with guests and team members throughout the restaurant, uphold service standards, and contribute to an exceptional overall guest experience.
Reports To : General Manager
Core Responsibilities
• Guide guests on tours of the Eleven Madison Park Kitchen, develop rich guest connections and serve as a knowledgeable ambassador of EMP’s hospitality, history, and culture
• Support the front door and guest relations teams in greeting and seating guests.
• Provide warm, professional, and hospitality-driven service while assisting guests with questions and requests
• Support communication between the kitchen, bar, front door and dining room to ensure smooth and efficient service
• Maintain cleanliness and organization of Kitchen Tour station during service
Qualifications:
• Experience in fine dining and upscale hospitality environments preferred
• Strong intrapersonal and communication skills required
• Ability to multitask and maintain composure during busy service periods
• Passion for hospitality, food, and beverage
• Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move with or without reasonable accommodation
• Flexible schedule, including evenings, weekends, and holidays
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